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We are now seeking a Rooms Division Manager to join our team. The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning.
A little taste of your day-to-day
Every day is different, but your key responsibilities will be:
Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning
Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes
Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks
Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration
Oversee the end-to-end guest journey, ensuring personalized service delivery, strong VIP management and effective service recovery
Manage and optimize outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets
Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience
Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners
Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls
Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence
What we need from you
This role is pivotal to the success of our hotel and operations in a highly competitive market, so to see this through we’re looking for a talented professional with the perfect blend of strategic vision, service excellence, operational expertise and people leadership.
What we need from you
Bachelor’s degree / higher education qualification / equivalent in?Hotel Administration, Business Administration??
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience?
Must speak local language (s)???
What we offer? ??
The salary range for this role is $95,000 – $110,000 . This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/vision insurance, 401k, and many other benefits to eligible employees.
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
Bring your story, to inspire new ones.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
