Dealer Relations Manager Full Time

This role sits at the intersection of customer success, account management, and automotive technology, focusing on helping dealership partners fully realize the value of a modern SaaS platform. You will act as the primary relationship owner for key dealership accounts, ensuring successful onboarding, strong product adoption, and long-term engagement. Working closely with dealership leadership teams, you will translate product capabilities into tangible operational improvements across service and recall workflows. This is a highly visible, field-oriented role where relationship-building directly drives customer satisfaction and revenue growth. You will collaborate with internal product and executive teams to influence roadmap priorities based on real-world dealer needs. The environment is fast-paced, hands-on, and ideal for someone who thrives in customer-facing, outcome-driven work. Success in this role is measured by adoption, retention, and the strength of long-term dealership partnerships.

Accountabilities

In this role, you will own and grow strategic dealership relationships while ensuring customers successfully adopt and maximize the platform’s value across service operations and recall management. You will serve as a trusted advisor, guiding dealership stakeholders through onboarding, training, and ongoing optimization of workflows to improve efficiency and revenue outcomes. You will also identify expansion opportunities, support renewals, and help strengthen long-term partnerships through consultative engagement and proactive account management. In addition, you will monitor account health, analyze performance metrics, and collaborate cross-functionally to continuously enhance the customer experience.

• Build and maintain strong relationships with dealership executives, service leaders, and operational teams
• Lead onboarding, implementation, training, and ongoing customer support activities
• Drive product adoption by aligning platform capabilities with dealership workflows
• Conduct quarterly business reviews and present performance insights and recommendations
• Identify upsell, expansion, and renewal opportunities across assigned accounts
• Track account health metrics using CRM tools and proactively address risks
• Collaborate with internal teams to improve product experience and customer outcomes
• Represent the company in customer interactions, industry events, and on-site visits

Requirements

This role requires experience in customer-facing roles within SaaS, automotive, or dealership-focused environments, with a strong ability to manage complex relationships and drive measurable business outcomes. You should be comfortable engaging with senior dealership stakeholders and translating technical product capabilities into clear operational value. Strong communication, organizational skills, and commercial acumen are essential, along with the ability to thrive in a fast-moving, high-growth environment. Experience with CRM systems and data-driven account management is expected, as well as a willingness to travel frequently to support client success.

• 5+ years of experience in Customer Success, Account Management, Sales, or related roles
• Experience working with automotive dealerships, franchise networks, or retail operations preferred
• Strong relationship management and consultative communication skills
• Ability to translate technical product features into business value
• Experience using CRM platforms such as HubSpot
• Strong business acumen and understanding of revenue and retention drivers
• Comfortable working in a fast-paced, startup-like environment
• Willingness to travel extensively (up to 75-100%)

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and flexible work arrangements
• Equity opportunities in a high-growth SaaS company
• Professional development and growth opportunities
• Collaborative and innovative team culture
• Travel opportunities and field engagement with key customers

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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