Customer Success Manager (CSM) Full Time

About the Role
We are hiring a Customer Success Manager (CSM) to act as a strategic partner to customers, helping them drive adoption, achieve measurable outcomes, and expand their use of the platform over time. This is a fully remote role focused on long-term relationship building and growth.
What You’ll Do
* Manage a portfolio of customer accounts and serve as the primary point of contact
* Build strong relationships with stakeholders including HR, L&D, and business leaders
* Lead onboarding and ensure successful implementation
* Drive product adoption and ongoing engagement
* Develop and execute success plans tied to business outcomes
* Identify and drive expansion opportunities using a land-and-expand approach
* Monitor customer health metrics, usage data, and risk signals
* Conduct business reviews and strategic check-ins with clients
* Collaborate with sales, product, and support teams to ensure customer success
* Track key metrics such as retention, adoption, and customer satisfaction
What You Bring
* 3–5 years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS
* Proven ability to manage and grow customer accounts
* Strong communication and stakeholder management skills
* Data-driven mindset with the ability to use insights to drive decisions
* Experience working in fast-paced, remote environments
Preferred Experience
* Background in HR, Learning & Development, or organizational development
* Experience with CRM or Customer Success platforms
* Exposure to data analytics or AI-driven tools
Why Apply
* Fully remote work environment
* High-impact, client-facing role
* Opportunity to drive both customer success and revenue growth
* Work in a fast-growing, collaborative environment