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Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Human Services Technology
Why Consider This Job Opportunity
- Paid training provided
- Opportunity for career growth within a supportive and fun virtual work environment
- Bi-annual bonuses available for qualifying Customer Service Representatives
- Health club reimbursements and technology assistance offered
- Work from home flexibility after initial training in the office
- Family-oriented company culture that celebrates employees
What To Expect (Job Responsibilities)
- Receive and respond to calls and correspondence from child support clients according to Standard Operating Procedures
- Provide accurate account information and educate callers on relevant policies and procedures
- Redirect callers to the appropriate area or agency as needed
- Maintain knowledge of procedures and systems while communicating client concerns to management
- Research and process correspondence received via email, fax, and mail
What Is Required (Qualifications)
- High school diploma or equivalent
- Minimum of one year of experience in service delivery, customer service, call center technology, or a related field
- Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
- Experience and knowledge of Microsoft Word, Excel, and other Windows products
- Must have a private area to work, space for equipment setup, and a high-speed internet connection
How To Stand Out (Preferred Qualifications)
- Previous experience in a call center or customer service role
- Strong communication skills, both oral and written
- Familiarity with child support payment processing procedures
- Ability to work independently with minimal direction
- Experience handling confidential information
#HumanServices #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits
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