Customer Service Representative I 10AM-7PM Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Health Insurance

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work in a supportive and professional environment
• Engage with a diverse range of customers, including members and providers
• Make a positive impact by resolving customer inquiries and enhancing member satisfaction
• Develop expertise in health insurance products and eligibility

What To Expect (Job Responsibilities)

• Communicate clearly and concisely with customers using proper business English
• Interact directly with customers to resolve issues related to health insurance products and services
• Maintain accurate electronic notes of customer interactions in appropriate software systems
• Handle complaints and confrontational situations with professionalism and empathy
• Develop comprehensive knowledge of benefits and eligibility for multiple health insurance plans

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of two (2) years’ experience in a specialized customer service environment or two (2) years of college coursework (at least 48 credit hours) plus one (1) year of experience in a specialized customer service environment
• Must pass the company’s proficiency test: Customer Service Assessment
• Strong written and verbal communication skills
• Ability to work independently and handle high-stress situations

How To Stand Out (Preferred Qualifications)

• Experience in a health insurance or related field
• Proficiency in problem-solving and critical thinking
• Excellent multitasking abilities and attention to detail
• Familiarity with HIPAA privacy rules and regulations

#HealthInsurance #CustomerService #CareerOpportunity #ProblemSolving #ProfessionalDevelopment

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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