Customer Service & Order Entry Representative Full Time

The Customer Service & Order Entry Specialist is responsible for accurately processing customer orders, providing exceptional service, and supplying timely information regarding order status, deliveries, lead times, and freight coordination. This role requires strong collaboration, proactive communication, and problem‑solving to ensure customer satisfaction and efficient order fulfillment.

Salary: $24.00 – $29.00 per hour, pay based on experience

Schedule: Monday – Friday, 8:00am-5:00pm

We Offer You!

• Medical, dental & vision start the 1st of the month after hire
• Medical coverage featuring wellness incentives that may significantly reduce employee premiums
• PTO, paid holidays & paid training — starts right away
• 401(k) with company match & vesting
• Employee Stock Purchase Plan
• Life insurance provided
• Tuition assistance
• Wellness resources & onsite physical therapist
• Safety-toe shoes at no cost
• Free fountain drinks and coffee during shifts
• Supportive, people-first culture

What’s attractive about the Customer Service and Order Entry Representative?

• Collaborative and Team-Oriented environment
• Growth opportunity
• Ability to make an impact on the business

What Success Looks Like

• Receive, review, and enter customer orders into the system.
• Supply timely and accurate information to customers and internal partners regarding order status, delivery schedules, lead times, freight coordination.
• Coordinate with scheduling, production, shipping, sales, and customer service/order entry teams to ensure accurate order fulfillment.
• Ensure proper documentation and request details are provided for smooth processing.

What You Bring

• Minimum of two years of college coursework or equivalent work experience in a customer service or sales role, required.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word and Microsoft Excel, and NetSuite (or similar ERP/order management system).
• Ability to work efficiently and self‑directedly, with timely responses to customers.
• High attention to detail and accuracy.
• Ability to adapt quickly in a fast‑paced environment.
• Strong teamwork mindset and collaborative approach.

Quanex is a Second Chance employer committed to providing individuals with opportunities to grow, recognizing full-time employment as a meaningful path to success after hardship.

About Quanex, A Part Of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiency, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.

NOTE: For individuals with nut allergies, please be advised that there is the potential to be exposed to nut products when working in our facilities.