Customer Service/Office Manager Full Time NEW

The Customer Service/Office Manager will oversee the general administrative function and activities of the office.

Supervisory Responsibilities:

·      Oversees the daily workflow of the Springfield, Palmer and Amherst Offices.

·      Oversees cross-training of positions.

·      Coordinates service workflow throughout all offices in conjunction with Service Dispatcher.

·      Collaborates with Service, Oil, and Accounting departments to ensure cross-departmental work is aligned, communication is consistent, and tasks are completed on time.

·      Leads, motivates and oversees the customer service team to ensure consistent customer discussions regarding all services, benefits and plans Noonan has to offer.

·      Conducts performance evaluations that are timely and constructive.

·      Handles or assists with discipline and termination of employees in accordance with company policy in conjunction with Human Resources Director. 

Duties/Responsibilities:

·      Facilitates maintenance of office equipment.

·      Sets up new customer accounts and budgets.

·      Coordinates the maintenance of office files.

·      Answers the phone, assists walk-in customers as needed.

·      Troubleshoots billing questions/discrepancies for customers directly or in coordination with staff.

·      Schedules service appointments/oil deliveries

·      Performs other related duties as assigned.

Required Skills/Abilities:

·      Ability to type at least 60 words per minute.

·      Extensive knowledge of office management procedures.

·      Excellent verbal and written communication skills.

·      Excellent interpersonal and customer service skills.

·      Excellent organizational skills and attention to detail.

·      Excellent time management skills with a proven ability to meet deadlines.

·      Proficient with Microsoft Office Suite.

Education and Experience:

·      High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.

·      Only candidates with three years or more years of administrative and managerial experience will be considered.

Physical Requirements:

·      Prolonged periods sitting at a desk and working on a computer.

• ·      Must be able to lift up to 15 pounds at times.