Customer Service Clerk I (10106) Full Time NEW

An employee in this class assists customers in establishing accounts, accepting and posting payments, and balancing receipts. Employee is also responsible for preparing reports, answering incoming calls and handling routine requests for information, and maintaining a variety of records and files. Work is performed under direct supervision and established guidelines and procedures and strictly followed. The employee is entrusted with the usual and customary responsibilities associated with handling and accounting for large sums of cash. Daily work assignments are performed with independence and latitude; however, unusual or non-routine situations are referred to a supervisor. Work is performed under the direct supervision of the Customer Service Supervisor and is evaluated in terms of accuracy of accounting and overall effectiveness in dealing with customer service activities.

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Receives payments over the counter, through the drop box, and mail; compares checks with invoices to ensure proper payments; prepares and issues receipts; posts payments to proper accounts in computer files; balances cash drawer daily, reconciling receipts with cash on hand, checks received over the counter or by mail with invoices received and credit card transactions. Prepares bank deposits and settlement statements to submit to finance.

Processes utility applications for new service and water taps received in person and via email and reconnection of service; receives and processes payments; processes work orders for new and existing water service customers; Terminates services, upon customer request or due to non-payment; sends route-specific data to two sewer companies, to ensure mutual customers are billed accurately, based on actual water consumption; performs direct entry of adjustments within the billing software.

Answers telephone, receiving inquiries and providing information or referring callers to appropriate personnel. Documents customer account notes.

Prepares various correspondences to customers or other County residents. Assuming responsibility for correctness of spelling, punctuation, format, and grammar.

Establishes and maintains various files, filing and retrieving information as requested or otherwise necessary.

Additional Job Functions

May be required to serve during times of disaster.

Performs Other Related Work As Required.

: Graduation from high school, and 1 to 2 years of experience in clerical work, preferably involving receipt or accounting for money; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Knowledge, Skills, And Abilities

General knowledge of policies and procedures of the County Water Department.

General knowledge of modern office practices, procedures, equipment, and clerical and bookkeeping techniques.

Some knowledge of the geographic layout of the public utilities system and the County.

Skill in the operation of common office equipment, including computer-driven word processing, spreadsheet, utility billing software, and file maintenance programs.

Ability to exercise some initiative and independent judgment in applying standards to a variety of work situations.

Ability to perform mathematical computations with speed and accuracy.

Ability to exercise tact, courtesy, and firmness in frequent contact with customers and the general public.

Ability to establish and maintain effective working relationships as necessitated by work assignments.

Ability to manage competing priorities and execute time-sensitive duties with precision in a high-volume environment.