Customer Experience Coordinator Full Time NEW

Gaming Arts, LLC is a gaming technology company in a period of focused growth and reinvention. We design and deliver casino entertainment solutions across the U.S. and Canada, building on a strong foundation in bingo and keno while actively expanding our portfolio of video slot machines and electronic table games.

We’re investing in our future by strengthening our platforms, modernizing our infrastructure, and building the teams that will take our products forward. This is a moment of momentum at Gaming Arts: new ideas, new systems, and a renewed commitment to quality, performance, and collaboration. This is a pivotal time to join a company that’s building forward with intention.

About The Role

The Customer Experience Coordinator facilitates a smooth, efficient quote-to-service process for gaming equipment customers. This role ensures seamless coordination between customers, sales, and field service by managing quotes, order processing, scheduling, and post-service follow-up. The Customer Experience Coordinator delivers exceptional service and ensures timely execution at every stage of the order lifecycle.

What You’ll Do:Sales & Order Support:

• Process and monitor the lifecycle of customer orders from quote to invoicing, ensuring accurate and timely delivery.
• Provide administrative and logistical support to the sales team, including but not limited to contract requests, product transfer requests, and any special requirements related to any order.
• Facilitate weekly sales operations meetings and provide order status updates.
• Manages workflows to meet customer expectations and drive business objectives.

Service Scheduling:

• Coordinate and schedule service, installation, and maintenance appointments for gaming equipment across company’s customer base.
• Confirm company compliance around timely regulatory shipping notification as well as company and product approvals required to ship and install product.
• Manage technician calendars to ensure optimal resource utilization and timely response to service requests.
• Track and confirm service completion, ensuring all systems and records are updated accordingly.

Customer Service & Communication:

• Maintain a professional, solutionoriented, and customercentric approach to resolving scheduling conflicts or order discrepancies.
• Collaborate closely with internal departments to ensure customer satisfaction and efficient workflow.

Data & System Management:

• Maintain accurate records in CRM, ERP, SAP or other company software systems.

Create reports related to service performance metrics or order progress.

What You Bring

• Selfmotivated and organized, able to juggle multiple priorities and projects seamlessly.
• Processfocused selfstarter, who thrives in a fastpaced, changing environment.
• Effective collaborator with strong customerfacing and crossfunctional communication skills.
• Proficiency with CRM/ERP systems and Microsoft Office Suite.
• Adaptable, quick to learn, and solution oriented.
• Associate or bachelor’s degree preferred, or equivalent experience.
• 2+ years in service coordination, scheduling, or sales support (preferably in manufacturing, gaming, or related industries).

Equal Employment Opportunity

At Gaming Arts, we believe great ideas come from diverse perspectives. We are proud to be an Equal Opportunity Employer and are committed to building a workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.