Crew Coordinator Full Time NEW

JOB DESCRIPTION

CREW COORDINATOR

I. BASIC FUNCTION

The Crew Coordinator is responsible for the planning, coordination, and execution of all assigned vessel crew changes. This role involves managing crew placement, ensuring efficient logistics, maintaining accurate crew change documentation, prioritizing crew safety, and fostering a customer service mindset in support of vessel personnel.

Ii. Major Responsibilities

• Workforce Management/Support Maintain accurate crew databases, crew boards, and all related documentation. Support crew members and foster strong working relationships with mariners. Support payroll close activities and maintain accurate trip records. Monitor KPIs (crew utilization, travel, retention) and identify improvement opportunities. Conduct vessel visits to maintain crew engagement and alignment.
• Crew Change Execution Plan and manage day-to-day crewing functions, including coordination and execution of all assigned vessel crew changes. Coordinate crew travel and logistics in a cost-effective and efficient manner. Ensure timely communication of crew change details with vessels and internal stakeholders. Participate in crew change meetings and support scheduling alignment. Perform on-call rotation, including after hours, weekends, and holidays. Manage travel budgets and support cost control efforts.
• Safety and Training Assist with new hire orientation on crew processes. Ensure crew meet all credentialing and qualification requirements.
• Performance Feedback Provide performance feedback and coordinate with Port Captains, HR, and Crew Development.

Iii. Qualifications And Experience

• Experience in crew management, preferably in the maritime industry.
• Strong communication, organization, and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Proven problem-solving ability and customer service mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability for on-call rotation, including nights, weekends, and holidays.

IV. EDUCATION

• High school diploma or equivalent required.
• College degree preferred, with a focus on maritime, human resources, or a related field.

Canal Barge Company and its subsidiaries are Equal Opportunity Employers – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.