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About the Role
Join a growing startup as a Clinical Trainer / Support Specialist to join our growing Customer Success team. Your mission? To champion seamless onboarding, training, and ongoing support. This role is for someone who thrives in a fast-paced, agile start-up environment and desires to positively impact patient care.
Reporting to our Customer Training and Development Manager, you’ll embark on nationwide adventures, with up to 60% travel across the U.S. This role offers the flexibility of remote work, allowing you to ignite change in patient care from your home office!
Responsibilities
- Lead successful onboarding and training, both remotely and in-person, ensuring top-notch customer satisfaction.
- Offer timely customer and technical support to maintain user confidence and smooth operations.
- Monitor and enhance scan quality through proactive customer engagement and training interventions.
- Showcase products through virtual or in-person demos, driving sales and expanding our reach.
Qualifications and Experience
- Bachelor’s degree in Applied Sciences, Science, or Health Sciences, or a related field.
- 2+ years of experience in medical training or education, with practical medical imaging exposure.
- Proficiency in ultrasound imaging is advantageous.
- Demonstrated ability to engage effectively with medical professionals.
- Willingness to travel up to 60% within the U.S., Ability to travel to Canada on occasion.
- US citizen or permanent resident.
Comp
- Base – $60,000 – $90,000
- Allowance for medical insurance
- Reimbursement for gas mileage, travel, meals while traveling, etc.
- $80 per month towards internet, phone
- 3 weeks’ vacation per annum plus office closure over holidays (Christmas to New Year)
- Stock options
