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University of Iowa Health Care – UI Community Clinics is seeking a 100% Clerk III at our Holiday Road Pediatric Clinic to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking skills and the ability to answer phones on a consistent basis to assist external and internal customers. This position will mainly support our patients at Holiday Road and North Dodge Pediatrics Clinics but could float to other clinic locations based on clinical needs/hours.
For over 100 years, Iowa Healthcare’s primary focus has been the health and wellness of our patients. We provide care for pregnancy, baby wellness, vaccinations, school and athletic physicals, acute visits, annual check-ups, mental health, on-site laboratory services, and more. Our team builds relationships with patients, monitors their care history, and delivers personalized, compassionate care to every patient. When a patient needs specialty care, our family medicine provider connects them with the appropriate UI Health Care specialist, ensuring a seamless experience by sharing your medical records.
This position comes with the University of Iowa’s full, comprehensive benefit package including generous employer contributions into retirement plans, paid vacation and sick leave, and much more! This position also includes FREE on-site parking!
Position Responsibilities
- Gathers demographic data information and enters into the hospital EPIC system.
- Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
- Performs proper name search procedures as outlined in Policy and Procedures Manual.
- Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
- Maintains effective communication with appropriate divisions.
- Performs miscellaneous clerical duties as assigned.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa’s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WE CARE Core Values
- Welcoming – We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence – We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Collaboration – We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork – guided by compassion – is the best way to work.
- Accountability – We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect – We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
- Empowerment – We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Benefits Highlights
- Regular position located in Coralville, Iowa (or surround clinics based on clinical need or hours)
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- The University of Iowa offers a generous benefits package, including paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
Percent of Time: 100% (40 hours per week)
Schedule: Monday – Friday from 8:30 AM – 5:00 PM. Shifts include a 30-minute lunch break. No weekends, on-call time, or holidays required.
Location: Coralville, IA (or surround clinics based on clinical need or hours)
Pay Grade: 8 https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix
Salary: $39087.36 – $58171.68 / Hourly: $18.72 – $27.86 (based on years of experience)
Minimum Eligibility Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications
- Public Contact/Customer Service experience.
- Demonstrated excellent written/verbal communication.
- Driver’s License and ability to meet UI Fleet Safety Standards
- Availability to provide support to other clinical locations based on clinical need/hours
Desired Requirements
- Medical Terminology
- Experience with EPIC
- Customer service experience in an ambulatory healthcare setting
- Previous experience in a Pediatric healthcare setting
Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Chloe-Vincent@uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
Additional Information
- Classification Title: Clerk III
- Appointment Type: Merit
- Schedule: Full-time
Compensation
- Pay Level: 8
Contact Information
- Organization: Healthcare
- Contact Name: Chloe Vincent
- Contact Email: chloe-vincent@uiowa.edu
