Care Coordinator Team Leader Full Time NEW

Care Coordination Team Leader

Department: Care Coordination

Reports to: Head of Care Coordination

Location: Mainly home based with occasional travel to developments required across your allocated regional patch

Hours: Full time role Monday to Friday 9am-1730, and on call provision

Lead. Support. Deliver. Make every moment of care count.

At McCarthy & Stone, we’re dedicated to enriching lives through exceptional Care & Lifestyle services that empower people to live independently, safely, and happily in our communities. Our Care Coordination team plays a vital role in making that happen — ensuring seamless scheduling, efficient operations, and consistent delivery of quality care.

We’re now seeking an experienced and motivated Care Coordination Team Leader to join our growing team. This is an exciting opportunity to lead and inspire a group of Care Coordinators, champion digital systems, and drive operational excellence across a regional portfolio of developments.

The Opportunity

As a Care Coordination Team Leader, you’ll take responsibility for leading a team of Care Coordinators to ensure safe, efficient, and compliant service delivery. You’ll oversee the day-to-day coordination of homeowner appointments, monitor system performance, and support the professional development of your team.

You’ll act as a CareLineLive system administrator and super user — ensuring workflows, data accuracy, and reporting meet business needs. Working closely with regional operations, IT, and performance teams, you’ll play a key role in driving continuous improvement and embedding best practice across the Care Coordination function.

This is a dynamic, people-focused leadership role where your actions directly impact homeowner experience, operational efficiency, and the scalability of our care services.

Key Responsibilities

• Lead and manage a team of Care Coordinators to ensure effective rota planning, service continuity, and consistent delivery of homeowner appointments.
• Act as a CareLineLive system administrator and super user, supporting configuration, troubleshooting, and training.
• Monitor team performance data to identify trends, opportunities, and risks — taking action and escalating where appropriate.
• Conduct audits of scheduling practices and system use to ensure compliance with internal and regulatory standards.
• Coach and support your team to drive performance, professional growth, and a culture of continuous improvement.
• Manage and triage the team’s ticketing system to ensure timely issue resolution and a high level of internal customer service.
• Deliver onboarding and training for new Care Coordinators and colleagues on CareLineLive and coordination processes.
• Support regional and operational teams in reviewing service metrics and capacity modelling to enable growth and scalability.
• Take ownership of coordination activities where required to support business continuity and absence cover.
• Operate within a shift-based pattern, including some on-call cover.

About You

You’re a confident, organised, and proactive leader who thrives in a fast-paced care environment. You’ll bring:

• Experience in care coordination or domiciliary care, with strong understanding of scheduling and service delivery models.
• Advanced knowledge of CareLineLive or similar care management systems, including configuration, reporting, and training.
• Experience in leading or supervising a team, with a focus on coaching, performance management, and workload distribution.
• A strong understanding of regulatory compliance and safe service delivery within the UK domiciliary care sector.
• Proven ability to use data and insight to improve efficiency and maintain audit integrity.
• Experience managing multi-site or remote operations, with excellent communication and collaboration skills.

Skills And Attributes

• Strong leadership and people management skills, with experience supporting dispersed or hybrid teams.
• Excellent organisational and time management abilities, with a proactive approach to prioritising competing demands.
• Analytical mindset with high attention to detail and accuracy.
• Confident communicator — both written and verbal — able to engage effectively with colleagues, homeowners, and external partners.
• Skilled trainer and mentor, able to deliver engaging sessions to a range of audiences.
• Calm, confident decision-maker who supports others in solving operational challenges with empathy and assurance.

Why Join Us?

At McCarthy & Stone, you’ll be part of a forward-thinking organisation that’s transforming how care and support are delivered across the UK. You’ll join a team that values innovation, collaboration, and purpose — where your leadership makes a real difference every day.

You’ll Enjoy

• A supportive and collaborative culture where your contribution is recognised and valued.
• The opportunity to shape systems, processes, and performance in a growing service area.
• Ongoing professional development and clear progression pathways.
• Competitive salary, shift allowances, and a comprehensive benefits package.

Ready to make an impact?

If you’re a motivated leader with a passion for care coordination and operational excellence, we’d love to hear from you.

Apply now and help us deliver care that truly makes a difference

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!