Benefits Customer Service Representative Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Benefits Administration Services

Why Consider This Job Opportunity

• Salary up to $16.00 per hour
• Paid training and equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities available
• Benefits available to you from day one
• Supportive work environment focused on customer service and empathy

What To Expect (Job Responsibilities)

• Serve as the initial point of contact for inquiries regarding health and financial benefits from potential and existing members
• Provide inbound and occasional outbound telephone support to applicants, beneficiaries, and enrollers
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system as needed
• Maintain proficiency in technical and program policy according to client rules and guidelines

What Is Required (Qualifications)

• High School Diploma or GED
• Must be at least 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding skills

How To Stand Out (Preferred Qualifications)

• Experience working with healthcare and employer benefits
• Ability to work effectively with people from diverse backgrounds

#BenefitsAdministration #CustomerService #CareerGrowth #PaidTraining #RemoteWork

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

#ResonanceCXPartners