Aviation Line & Client Experience Associate Full Time

OVERVIEW

P6 Aviation is seeking a personable, dependable, and detail-oriented Aviation Line & Client Experience Associate to support both the daily operational needs and the client-facing standards of our flight training and aviation services organization. This is a hands-on, airport-based role with real visibility — you are often the first and last person a client interacts with on the flight line, and your professionalism directly shapes their impression of P6 Aviation. The right candidate takes as much pride in a great client interaction as they do in a clean, well-prepared aircraft. This role operates year-round in all weather conditions, including early mornings during winter months when aircraft readiness requires additional preparation.



RESPONSIBILITIES

Client Experience & Service

• Serve as a welcoming, professional point of contact for students, aircraft owners, and guests on the flight line and in common areas
• Anticipate client needs before, during, and after flights — including aircraft readiness, a clean and prepared cabin, and a courteous handoff
• Communicate proactively with clients regarding aircraft status, fueling, delays, or weather-related preparation, reflecting the organization’s standards at all times
• Represent P6 Aviation’s brand and culture in every interaction, maintaining a positive, service-oriented presence throughout the day

Line Operations & Aircraft Care

• Perform routine aircraft cleaning including exterior wipe-downs and interior vacuuming, tidying, and appearance checks
• Pull aircraft from hangars prior to scheduled flights and coordinate with line service for fueling requests
• Return aircraft to hangars after flights, ensuring proper positioning and tie-down as directed
• Maintain hangar organization, cleanliness, and general order on an ongoing basis
• Monitor and inventory aircraft consumable supplies including oil, towels, and other operational items; flag restocking needs
• Maintain tidiness of office and common areas throughout the day
• Assist with additional operational tasks as directed by management

Cold Weather & Winter Operations

• Perform early morning aircraft preheating prior to first flights on cold weather days, ensuring engines and cabins are ready for safe and comfortable operation
• Start and operate the ground power generator as needed to support cold weather starts and aircraft readiness
• Apply deicing fluid to aircraft surfaces when required prior to departure, following established procedures and safety protocols
• Refill TKS fluid reservoirs on equipped aircraft as needed, maintaining proper fluid levels for flight operations
• Perform snow and ice removal from ramp areas, taxiways, hangar aprons, and aircraft as conditions require
• Monitor weather forecasts and coordinate with management to ensure proactive winter readiness across the fleet

QUALIFICATIONS

• Genuine interest in aviation required; prior airport, flight school, or customer-facing service experience a plus
• Natural communicator — comfortable engaging with clients, handling questions gracefully, and representing an organization professionally
• Ability and willingness to work early morning shifts and adjust schedule based on seasonal operational demands
• Physical ability to push and pull aircraft, operate ground support equipment, and perform outdoor tasks in all weather conditions including cold, snow, and rain
• Reliable, punctual, and self-directed — able to manage recurring responsibilities without close supervision
• Strong attention to detail and a personal standard for how things look, feel, and function for the client
• Valid driver’s license required