Admission Specialist Full Time NEW

Since its founding in 2014, Family First has served as a trusted resource for families navigating complex mental health, behavioral, and substance use challenges. With a trauma-informed, evidence-based approach, we create personalized treatment plans that address both the surface behaviors and deeper root causes affecting each teen.

Our Comprehensive Care Model Includes

• Clinical: Individual, group, and family therapy, using evidence-based methodologies such as CBT, DBT, and EMDR.
• Academic support, ensuring teens stay on track with their education or career readiness while in treatment.
• Experiential and holistic therapies, including adventure therapy, equine work, CrossFit, and outdoor activities that promote physical, mental, and emotional wellness.
• Continuing care and alumni support, offering follow-up for up to 12 months post-discharge to help maintain progress and resilience.
• Ongoing family engagement, focusing on healing the family system and equipping parents with tools and insights to support lasting change.All programming is delivered in safe, home-like residential settings in Palm Beach Gardens, designed to foster community, comfort, and focused healing.

Our mission is simple yet profound: to support teens in discovering healthier ways forward while helping families rebuild trust, communication, and hope.

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Job Title: Admissions Specialist

Organization: Family First Adolescent Services

Position Overview

Family First Adolescent Services is seeking a compassionate, detail-oriented Admissions Specialist to serve as the first point of contact for families seeking care for their adolescents. This role is critical in guiding prospective clients through the admissions process with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment and is committed to supporting families during pivotal moments.

Key Responsibilities

• Respond promptly to inquiries via phone, email, and online platforms
• Conduct initial screenings and gather necessary clinical and demographic information
• Educate families and referral partners on programs, services, and admissions criteria
• Coordinate with clinical and administrative teams to ensure appropriate placement
• Verify insurance benefits and communicate financial obligations clearly
• Maintain accurate records in CRM/EMR systems
• Provide ongoing support and follow-up throughout the admissions process
• Build and maintain relationships with referral sources

Qualifications

• Minimum 1–2 years of experience in admissions, intake, or a related role in behavioral health or healthcare
• Strong interpersonal and communication skills
• Ability to handle sensitive situations with discretion and empathy
• Excellent organizational skills and attention to detail
• Proficiency with CRM/EMR systems and Microsoft Office

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Ongoing training and professional development opportunities
• Supportive, mission-driven work environment

Schedule

Full-time; may include evenings or weekends based on admissions needs

How To Apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Family First Adolescent Services is an equal opportunity employer committed to creating an inclusive workplace for all employees.