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Desktop Engineer
Hybrid- Lewisville, Texas
RedStream Technology is recruiting for an experienced Desktop Engineer to join our client’s Technology Support team.
This role goes beyond execution to include end-to-end ownership of key technology domain-driving design input, standardization, and continuous improvement across endpoint platforms, unified communications, digital signage, and enterprise integrations. The Desktop Engineer partners closely with senior engineers, vendors, and cross-functional teams to deliver scalable, resilient solutions that directly impact center performance and uptime.
Key Responsibilities
Field Technology Ownership & Operations
- Own lifecycle management, performance, and reliability of field technologies across assigned domains or regions
- Lead deployment strategy and execution for large-scale rollouts, refresh initiatives, and upgrades
- Act as escalation point for complex field issues and drive root cause resolution
- Ensure consistency and standardization across all center deployments
Endpoint Engineering & Provisioning
- Own management and optimization of Windows 10/11 environments across distributed locations
- Drive endpoint lifecycle strategy including provisioning, patching, and decommissioning
- Lead troubleshooting of advanced OS, application, and configuration issues
Systems Integration & Automation
- Own and drive integrations between ITSM, ERP, and field technology platforms
- Identify, design, and implement automation opportunities to reduce manual effort and improve scalability
- Lead testing, validation, and documentation of integration solutions
- Partner with engineering teams to improve system interoperability
Digital Signage & Center Technology
- Own performance, uptime, and standardization of digital signage platforms
- Drive improvements in deployment methods, monitoring, and supportability
- Act as escalation for complex center-level technology issues
Unified Communications & Collaboration
- Own operational performance of collaboration technologies including Zoom phone, Microsoft Teams Rooms, and other UC platforms
- Lead troubleshooting and resolution of advanced voice, video, and connectivity issues
- Partner with architecture teams on improvements and future-state design
Monitoring, Reporting & Visibility
- Define and enhance monitoring, alerting, and dashboard capabilities
- Analyze trends to proactively address issues and improve system reliability
- Drive visibility into field technology performance and KPIs
Leadership & Continuous Improvement
- Lead documentation efforts, including SOPs, standards, and knowledge sharing
- Drive continuous improvement initiatives across field technology operations
- Partner cross-functionally with operations, infrastructure, and vendor teams
Required Experience & Qualifications
- 3-5 years in IT operations, field services, or systems engineering
- Strong experience with Windows 10/11 in enterprise environments
- Hands-on experience designing and managing Windows Autopilot at scale
- Experience supporting large, distributed environments (multi-site, high volume)
- Experience with ITSM platforms (Ivanti preferred)
- Strong troubleshooting skills across hardware, software, and networking
- Strong Excel and/or data analysis skills
- Proven ability to take ownership and drive outcomes independently
Preferred Qualifications
- Experience leading large-scale deployments or refresh programs
- Strong experience with device lifecycle management at scale
- Exposure to ERP systems and enterprise integrations
- Experience with Power BI or similar reporting tools
- Scripting/automation experience (PowerShell preferred)
- Experience with monitoring and alerting platforms
