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Company Description
TRIMEDX is a leading independent clinical asset management company specializing in clinical engineering services, asset informatics, and medical device cybersecurity. By optimizing clinical asset performance, TRIMEDX helps healthcare providers reduce operational expenses, manage capital investments, and enhance patient care. With a foundation built by healthcare providers, TRIMEDX leverages data from 92% of all active medical device models and a legacy of clinical engineering expertise to improve safety and efficiency.
Role Description
This is a full-time remote role for a Service Desk Technician. The technician will be responsible for providing technical and help desk support, troubleshooting issues, diagnosing and repairing desktop computers, and assisting end-users remotely. Daily responsibilities include responding to service requests, resolving technical incidents, maintaining documentation of support activities, and ensuring minimal downtime for hardware and software systems.
Qualifications
- Experience with Desktop Computers and Computer Repair
- Proficiency in Technical Support and Help Desk Support
- Strong Troubleshooting skills for resolving hardware and software issues
- Solid understanding of IT systems and networking basics
- Excellent communication and problem-solving skills
- Ability to work independently and remotely in a fast-paced environment
- Preferred certifications include CompTIA A+, ITIL, or equivalent
- Strong customer service skills
- Prior experience in healthcare or clinical settings is a plus, not not necessary
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