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Job Description
Fabick Technology Field Technician
#3923
Fenton, Missouri, United States
Shift
1st
Job Description
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision “To Ever Serve Our Customers Better”. This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career…. to become a legacy. Are you ready to join our family legacy to continue our existence as ‘the greatest service organization of its kind’ over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Summary
The Field Support Technician is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of Trimble 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician’s success.
Job Responsibilities
- Primary resource in providing on machine installation, repair, and maintenance on Heavy Civil Construction technology at the customer’s site or shop setting.
- Ensures the operational quality of the system by documenting post-installation tests
- Provides on-site troubleshooting as requested by the sales and technical support organizations
- Ensures that installation and other work necessary is completed on time.
- Documents and reports field activities as well as being pro-active in creating process improvements
- Drives revenue based upon performance of services for construction machine customers
- Any other duties as assigned
- Ability to travel up to 50% of the time
Requirements
Qualifications:
- Two year college or vocational degree in hydraulic or mechanical engineering or equivalent.
- Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
- Familiarity with construction site operations using heavy equipment machine controlled systems desired.
- Experience in Arc welding is necessary
- Operation of heavy construction equipment a plus
- Must have a basic understanding of using a PC including Microsoft Office applications such as Outlook, Word, Excel and Power Point
- Strong mechanical aptitude and understanding of machine control products
- Familiarity with heavy equipment and hydraulic systems required
- Able to follow both routine and advanced procedures and to think analytically
- Ability to plan and organize work with minimal supervision
- Must demonstrates sound business judgment and decision making skills
- Requires excellent verbal, written and problem solving skills
- Experience working in a team environment required
- Ability to travel up to 50% of the time
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
