Project Manager – Customer Success Full Time NEW

Project Manager – Customer Success

Job Summary

The Project Manager is responsible for leading the planning, execution, and delivery of customer projects from contract handoff through completion. This role owns project performance across scope, schedule, cost, quality, and customer satisfaction while coordinating cross-functional teams and external stakeholders. The Project Manager operates with a high degree of autonomy, proactively managing risks and driving resolution to ensure successful delivery of utility-scale and commercial energy projects.

Key Job Responsibilities

• Lead end-to-end execution of utility-scale and commercial projects, ensuring alignment with contractual requirements and customer expectations
• Develop and maintain comprehensive project management plans, including scope, schedule, cost, risk, and communication plans
• Serve as the primary point of contact for customers, leading regular project meetings and status reviews
• Coordinate cross-functional internal teams including Engineering, Supply Chain, Logistics, Quality, Commissioning, and Field Operations
• Proactively identify, assess, and manage project risks and issues; implement mitigation and recovery plans as needed
• Manage project schedules, milestones, deliverables, and critical path activities
• Monitor and control project budgets, costs, invoicing, and financial performance
• Lead change management activities, including preparation, review, and approval of change orders
• Ensure accurate and timely project documentation, reporting, and data integrity within project management systems
• Support contract administration activities, including reconciliation of contracts, purchase orders, and sales orders
• Coordinate site activities including training, Golden Rows, commissioning, and site visits
• Drive continuous improvement of project execution processes and best practices
• Mentor and provide guidance to Project Associates and Associate Project Managers as needed
• Perform other duties as assigned

Qualifications

• Minimum of 2 years of experience in project management within construction, energy, infrastructure, or related industries
• Bachelor’s degree in Engineering, Construction Management, or a related field
• PMP certification preferred
• Demonstrated experience managing projects through full lifecycle execution
• Strong understanding of project management fundamentals, including scope, schedule, cost, risk, and quality management
• Proven ability to lead cross-functional teams and manage multiple priorities simultaneously
• Excellent organizational, communication, and stakeholder management skills
• Ability to work independently with minimal supervision in a fast-paced environment

Preferred Qualifications

• Experience in the solar, renewable energy, or broader energy industry
• Prior experience managing utility-scale or large commercial construction projects
• Familiarity with contract administration and change management processes
• Bilingual in English and Spanish
• Strong problem-solving mindset with a proactive, customer-focused approach
• Microsoft Project or similar scheduling tools
• Proficiency with Microsoft Office applications (Word, PowerPoint, Outlook, Excel)
• Salesforce
• SAP

Travel

• At least 25%

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.