Front Desk/ Receptionist Full Time

Category: Staff

Type: Full Time

Min. Experience: Some Experience

Salary: $28.00 – $34.00 per hour

• About San Francisco Bay University:
• San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks an innovative and experienced Front Desk Receptionist. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good.
• At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice.
• We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan.
• Position Overview:

Reporting to the Senior Director of Admissions and Special Projects, the Front Desk/Receptionist serves as the university’s first point of contact, delivering exceptional hospitality and professionalism. This role manages the reception area, handles communications, and supports administrative tasks as needed. This is a full-time, hourly, non-exempt position under the Fair Labor Standards Act (FLSA).

• Essential Functions and Responsibilities:
• Warmly greet and assist students, faculty, staff, and visitors with professionalism and courtesy.
• Efficiently answer, screen, and direct incoming phone calls and general email inquiries, ensuring high customer service standards.
• Assist the Executive Assistant with administrative support as needed.
• Ensure security protocols are followed for visitor check-in and access.
• Provide information about university admissions process, services, events, etc. to students and visitors
• Schedule student appointments with the Bursar, PDSO, and Registrar
• Manage student assistant coverage and scheduling for front desk operations to ensure continuous support and service excellence.
• Maintain, update, and improve front desk operational manuals and reference materials to ensure accuracy and consistency of procedures.
• Develop, document, and implement Standard Operating Procedures (SOPs) for front desk operations, visitor services, and administrative workflows.
• Perform other related duties as assigned.

Work Hours and Location:

• This position operates on a Monday through Friday schedule from 9:00 AM to 5:30 PM.
• The role is based on-site at our campus. Remote work options for this position are not available.

Minimum Qualifications

• High School diploma or equivalent.
• Prior experience in customer service or front desk/reception role.
• Strong organizational skills and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Google Workspace applications.
• Familiarity with standard office equipment (phone systems, copiers, printers, etc.).
• Ability to lift and carry items up to 20 pounds.

Preferred Qualifications

• Bachelor’s degree preferred.
• 1 to 3 years relevant office support experience, preferably in higher education or similar professional setting.
• Experience with database or scheduling software.
• Multilingual abilities are highly desirable.

Knowledge, Skills And Abilities

• Demonstrated customer service orientation with a friendly, professional demeanor.
• Ability to maintain confidentiality and exercise discretion.
• Skilled at working independently and as part of a team in a fast-paced, high-volume environment.
• Excellent interpersonal skills to interact effectively with diverse populations including students, faculty, staff, and external visitors.
• Strong attention to detail and ability to follow established procedures.
• Proficient in computer skills including browser-based applications, email platforms, and office productivity software.
• Comfortable operating standard office equipment.
• Basic understanding of university operations and protocols helpful.
• Fluency or working proficiency in a second language (spoken and/or written) is a plus.

Work Environment & Physical Demands

• Work performed primarily in an office environment.
• Ability to lift and carry items up to 20 pounds.
• Physical activities include crouching, walking, reaching, grasping, carrying, and pushing.
• Occasionally required to stand or sit for extended periods.

Salary Range: $28-34/ hour per hour depending on experience.

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.

In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at hrmgr@sfbu.edu.

To apply, please visit: https://app.trinethire.com/companies/33737-san-francisco-bay-university/jobs/120444-front-desk-receptionist

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