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Job Description
The APeX Senior Access Applications Analyst is dedicated to high level and detailed analytical work and functions as the senior technical and solutions oriented resource for the Access team. The Senior Access Applications Analyst works under the direction of the Manager/Director to configure, build & install the application. Responsible for analyzing work flows, policies, procedures, and constraints of the clinical or business operations support by the application, and offering technical solutions based on this analysis. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.
The APeX Senior Applications Analyst preforms analysis on optimization, enhancement, upgrade and project requests during the intake process. This can include working with multiple Clinical Systems teams, as well as the PMO Office, Leading projects, Clinical SMEs and Business Operations. He/she may be required to lead chosen optimization, enhancement, upgrade and other projects that have been prioritized by CS and operations management. The senior access applications analyst will have comprehensive knowledge of UCSF Clinical System Procedures and Polices and a multi-layered understanding of Operational workflows, business processes, compliance requirements.
The APeX Senior Access Analyst has in-depth knowledge of Epic patient access systems, ancillary systems, and health access operations.
The APeX Senior Access Applications Analyst also develops user training aids and trains end users in workflow and use of the application. He/she function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7×24). High level, proactive communication, excellent, independent judgment and decision making, and collaborative leadership are required attributes. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.
The Senior Access Applications Analyst must achieve certification in, and support, two or more of the following APeX applications:
* Cadence
* MyChart
* Referral and Authorizations
| % of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
|---|---|---|
| 20 | Yes | Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope |
| Advises peers or manages improvements in optimization and improved functionality | ||
| 20 | Yes | Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and |
| 10 | Yes | Contributes to new and innovative workflows to improve operational efficiencies |
| 10 | Yes | Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases |
| 5 | Yes | Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality |
| 10 | Yes | Leads the development of new projects at high levels of complexity and broad scope |
| Functions as a resource to resolve systems analysis and testing issues | ||
| Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development | ||
| 5 | No | Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope |
| 10 | Yes | Manages complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems |
| Consults and collaborates as needed between clinical engineering, IT, networks, departments and outside vendors | ||
| 5 | Yes | Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed |
| Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit | ||
| Supports change and innovation | ||
| 5 | Yes | Seeks improvements in services |
| Consults with clinicians, using feedback to improve use of technology for the clinical and business users | ||
| Plans for and allocates resources | ||
| Uses established tools to estimate and document actuals and variance | ||
| Provides status updates to the business |
REQUIRED QUALIFICATIONS
- Bachelor’s degree in health care information technology, computer science, or related area, and / or equivalent combination of experience/training.
- Available for 7X24 application support
- 7 years or more Epic Experience
- Epic Application certification in the following modules: Cadence, Referrals and MyChart
- Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s)
- Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
- Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels
- Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
- Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner
- Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends
PREFERRED QUALIFICATIONS
- 10 years or more Operational Knowledge
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
REQUIRED QUALIFICATIONS
- Bachelor’s degree in health care information technology, computer science, or related area, and / or equivalent combination of experience/training.
- Available for 7X24 application support
- 7 years or more Epic Experience
- Epic Application certification in the following modules: Cadence, Referrals and MyChart
- Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s)
- Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
- Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels
- Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
- Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner
- Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends
PREFERRED QUALIFICATIONS
- 10 years or more Operational Knowledge
Equal Employment Opportunity: The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
