Engineer, Systems Support Full Time NEW

Job Summary:

The Systems Engineer’s role is to assist in the planning, design, development, and launching of efficient information systems and operations systems in support of core organizational functions. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Key Duties, Responsibilities and Accountabilities:

• Monitor and maintain network backup services.
• Manage and administrate all operating systems and their corresponding or associated software.
• Manage communications and connection solutions, including local area networks, switching, and routing and VOIP systems.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Manage and ensure the integrity of host computers and back end systems.
• Oversee installation, configuration, maintenance, and troubleshooting of end user desktops.
• Ensure compatibility and interoperability of in-house computing systems.
• Work with end users to identify and deliver required PC service levels.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Install software products for end users as required.
• Handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Occasional evening and weekend work to meet deadlines; provide support and conduct after-hours systems work.

Job Qualifications:

• College diploma or university degree in the field of computer science, information science, management information systems, or business administration and five years related work experience.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products as well as the maintenance and design of systems infrastructure.
• Extensive knowledge of network and PC operating systems, including Windows.
• Certifications not necessary with commensurate experience.
• Networking experience including Cisco IOS.
• Wireless networking experience.
• Working knowledge of current network hardware, protocols, and standards, including VPN and firewall technology.
• Good understanding and experience with Microsoft Active Directory environment.
• Experience with managing MAC computers
• Experience with system backup procedures specifically Veeam.
• Experience with IT security and NGFW firewalls
• Experience with Citrix XenApp.
• In depth knowledge of Microsoft Office product suite, including email.
• Basic understanding of finance and manufacturing terminology.
• Excellent understanding of the organization’s goals and objectives.
• Ability to conduct research into systems issues and products as required.
• (Plus) Cisco VoIP experience.

Other:

• Remote support when necessary
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Some travel may be required for the purpose of off-site system installation and support.