Director of People Operations Full Time NEW

Department: Human Resources

Location: Remote US

Description

The Director of People Operations will report to the President of NedGraphics and Optitex, and will own the entire People function for the portfolio of global businesses (currently across North America, South America, Europe, UK, the Middle East, India, and APAC). This role is responsible for designing and implementing core HR infrastructure, driving people strategy in partnership with business unit leadership, and managing all aspects of HR operations across multiple countries.

The Director of People Operations will manage a Senior People Operations Analyst and will serve as the most senior HR leader in the organization during an important buildout phase. This role is based on the East Coast of North America to provide on-the-ground coverage for North America and South America teams during their business hours, while overlapping with other regions in the morning.

This is an opportunity for a high-potential people leader who wants genuine ownership, executive visibility, and room to grow. The right candidate is operationally strong, commercially minded, and credible enough to be a trusted advisor to senior leadership from day one.

Company Description

Dorado Software Group currently includes portfolio companies NedGraphics and Optitex. NedGraphics (www.nedgraphics.com) provides specialized CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries. Optitex (www.optitex.com) is the leading global provider of integrated 2D/3D product development software solutions for the fashion, apparel, transportation interiors, and furniture markets.

Both NedGraphics and Optitex solutions improve customers’ sustainability by enabling them to reduce material sampling and production waste. The Dorado portfolio is expanding its focus to broader sustainability technologies, such as greentech and cleantech, including circularity, supply chain traceability, renewable energy, regenerative agriculture, clean water, biodiversity and beyond.

Dorado Software Group is a division of Constellation Software (www.csisoftware.com) which is publicly traded on the Toronto Stock Exchange (TSX:CSU) and has a market cap of approximately $50B CAD. We acquire, manage, and build mission-critical vertical market software companies that are located all over the world. Constellation has completed over 1,300 acquisitions since inception in 1995 across dozens of industries.

As is Constellation’s unique model, Dorado Software buys and holds companies forever, which requires continuous investment in our businesses – their products, brands, and people – and a long-term horizon for strategic decisions. We are all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions.

Key Responsibilities

People Strategy and Executive Partnership

• Serve as the primary HR partner to the President and senior leadership across both business units
• Translate business priorities into people strategy, covering organizational design, talent planning, compensation philosophy, and cultural direction
• Partner with BU leadership to establish the People function as a shared resource that adds genuine value without introducing centralized bureaucracy
• Build credibility as the go-to advisor on people, culture, and organizational issues across the portfolio

Compensation Banding and Total Rewards

• Design and own the compensation philosophy and banding architecture for the portfolio
• Map all roles globally to standardized bands and titles; link to market benchmarks using available data sources (currently Mercer as part of Lattice)
• Build the data foundation for a multi-year compensation harmonization plan
• Conduct ongoing compensation analysis for promotions, market adjustments, new hire offers, and internal equity
• Build and maintain compensation data in a clean, auditable format; support annual and off-cycle review cycles

Systems Integration, AI Tools, and Data Management

• Get BambooHR fully operational as the single source of truth for all employee data globally
• Integrate BambooHR, Pinpoint (ATS), and Lattice (performance) into a connected, reliable data ecosystem; eliminate duplicate data entry and manual workarounds
• Complete the Pinpoint ATS implementation and own end-to-end recruitment process design
• Own BambooHR configuration, data integrity, and privacy compliance across all jurisdictions
• Evaluate and deploy AI-powered tools and agents to automate repetitive HR operations such as data validation, employee query responses, and workflow routing
• Build and maintain reporting dashboards for portfolio and BU leadership

Employee Handbook, Policies and Compliance

• Draft, publish, and roll out a comprehensive employee handbook covering all entities
• Standardize HR policies aligned with local employment law across North America, South America, EMEA, the Middle East, India, and APAC
• Ensure all HR practices comply with applicable employment legislation in each jurisdiction
• Train managers on policies and ensure compliance through coaching and follow-up

Recruitment and Talent Acquisition

• Build the end-to-end recruitment process from hiring requisition through offer acceptance
• Create standardized job description templates and interview frameworks
• Partner with hiring managers and external recruiters to fill critical roles
• Develop and strengthen the employer brand and employee value proposition
• Introduce AI-assisted screening and candidate assessment tools to improve efficiency and reduce time-to-fill

HR Operating Calendar and Cyclical Processes

• Design and own the annual HR operating calendar, including performance reviews, compensation cycles, engagement surveys, regular check-ins, and succession milestones
• Document how cyclical processes connect, for example how performance review outputs feed compensation decisions and how check-in data informs succession planning
• Define all related procedures, inputs, outputs, and roles and responsibilities for each milestone
• Train all stakeholders on their contributions to each cycle and ensure the calendar is adhered to across the portfolio

Employee Relations

• Act as the primary HR point of contact for managers and employees globally
• Proactively partner with managers to address employee relations issues before they escalate
• Coach managers on risk, communications, and difficult conversations
• Navigate North American employment law with confidence; engage local counsel where needed for other jurisdictions
• Manage day-to-day relationships with EOR providers, including Deel, in regions where the portfolio does not have a legal entity

M&A People Integration

• Lead the people workstream for acquisitions, including due diligence, job mapping, data migration, system consolidation, and cultural integration
• Build repeatable M&A people playbooks that scale with the portfolio’s acquisition activity
• Partner with Operations, Finance, IT, and Legal on cross-functional integration execution

Payroll and Benefits Coordination

• Design and own the payroll coordination framework across all countries, including provider relationships, data submission standards, escalation protocols, and compliance requirements
• Serve as the senior point of contact for Finance and third-party payroll providers; make judgment calls on complex or cross-jurisdictional payroll matters
• Ensure the Senior Analyst has the processes, templates, and guidance needed to execute payroll coordination accurately and on time

Onboarding and Offboarding

• Finalize and document end-to-end onboarding and offboarding processes for all entities and geographies
• Ensure every new hire has a structured, consistent experience regardless of location
• Track and maintain onboarding plans with hiring managers

AI and Process Automation

• Identify and implement AI-driven automation across core HR processes, including document generation, data reconciliation, and employee self-service
• Develop and maintain automated workflows that reduce manual effort in onboarding, offboarding, payroll coordination, and compliance tracking
• Partner with portfolio leadership to evaluate emerging AI tools and integrate them into the People technology stack

Team Management

• Manage the Senior People Operations Analyst, setting priorities, reviewing work quality, and ensuring accountability
• Establish asynchronous communication norms, including documented briefs, shared project trackers, and structured handoffs across time zones
• Build the team’s capability to scale with the portfolio’s growth and M&A activity

Travel

• Travel to other Dorado offices and offsites internationally for team meetups, onboarding support, or portfolio events

Qualifications for Success

• 10-15 years of progressive HR experience, with at least 4-6 years owning a function or significant HR workstream in a senior or lead capacity.
• Has personally built at least three of the following from scratch: compensation banding frameworks, HRIS integrations, employee handbooks, end-to-end recruitment processes, HR operating calendars.
• Multi-jurisdiction experience across North America (multi-state US and/or Canada), with meaningful exposure to employment practices in at least 3-4 additional international jurisdictions spanning EMEA, APAC, or South America.
• Strong HRIS proficiency, having configured (not just used) platforms like BambooHR, HiBob, Workday, or equivalent.
• Proven ability to partner with and coach senior business leaders on people strategy, organizational design, and difficult decisions.
• Track record operating as a player-coach: strategic enough to design the architecture, hands-on enough to build it personally during the buildout phase.
• Experience managing at least one direct report.
• Advanced Excel skills, with the ability to build models, clean messy data, create dashboards, and work with large datasets.
• Experience using or implementing AI tools, agents, or automation within HR operations.
• Excellent written communication, with the ability to document processes clearly, write concise briefs, and communicate proactively.
• Detail-oriented, deadline-driven, and takes personal pride in delivering high-quality work on time.
• Experience in enterprise software, SaaS, or technology companies is preferred.
• Experience in a multi-entity, portfolio, holding company, or PE-backed structure is preferred.
• M&A people integration experience, including job mapping, data migration, system consolidation, and cultural integration, is preferred.
• Familiarity with BambooHR, Pinpoint, and Lattice specifically is preferred.
• Experience with EOR providers, particularly Deel, is preferred.
• Experience with SharePoint or similar content management and collaboration platforms is preferred.
• CHRL, SHRM-SCP, SPHR, or equivalent HR qualification is preferred.

Location: Remote – East Coast North America, with occasional international travel

Reporting Relationship: Reports to President, NedGraphics and Optitex