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This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13477666
Description:
Inviting applications for the role of Process Associate for US
institutional Retirement Contact Centre
In this role, you will be responsible for talking to customer and
helping them with queries related to retirement, benefits which
typically includes the following responsibilities.
Responsibilities
Handling customer queries regarding their benefits via phone Requires to
take at least ~ 40 60 calls in a day
Demonstrate a solid understanding of various retirement plans such
as 401(k), 403(b), 457, and stay updated on relevant regulations
affecting the retirement business
Respond to participant inquiries via phone (Primally) and chat
regarding their retirement plans, including plan details, investment
options, contributions, distributions, and rollovers.
Assist participants with account maintenance, beneficiary updates,
and plan enrollments. Ensure all transactions comply with plan
provisions and regulatory requirements.
Provide participants with information on plan features, benefits,
and investment options. Help them understand their statements and
the impact of their investment choices.
Identify and resolve participant issues in a timely and efficient
manner. Escalate complex cases to senior team members or supervisors
as necessary.
Assist plan sponsors with the administration of their retirement
plans, including tasks such as contribution calculation,
non-standard trading, participant financial activity, and other
complex record-keeping functions
Ensure that retirement plans adhere to all regulatory requirements,
including IRS regulations, ERISA guidelines, and plan documents.
Address participant inquiries regarding contribution limits,
eligibility requirements, and retirement planning resources
Assist with investment management activities, such as fund
transfers, rebalancing, and implementing investment changes.
Communicate with plan participants, and other stakeholders to
address inquiries, resolve issues, and provide updates as needed.
Maintain positive relationships with clients and ensure high levels
of satisfaction with services provided
