Service Writer (Heavy Duty/Diesel) Full Time NEW

Good Tech Center/Good Transport Services is a leading provider of transportation, services, and parts for the commercial trucking industry. In business for over 80 years, we pride ourselves on our loyal employees and their high level of customer service. We provide specialized (bulk) and van services to our customers, as well as offer a full-service shop and parts department.

The Service Writer position is a full-time role and will work on-site in Columbia, PA, Monday-Friday (8:30 AM – 5:00 PM).

Primary Responsibilities:

The Service Writer is responsible for timely preparation and maintenance of repair orders for both the company fleet and external customers. This role serves as a central link between the service and parts departments and involves regular customer engagement and communication.

• Serve as a primary point of contact for customers by greeting them in a professional manner while accurately documenting equipment concerns and repair needs
• Prepare initial repair estimates, in collaboration with the Service Manager, including pricing, parts availability, and projected lead times, and submit quotes to Service Manager in a timely manner
• Prepare detailed and accurate repair orders in a timely manner outlining customer concerns, technician findings, cause, and corrections. Ensure all labor, parts, and outside services are properly documented and billed to the correct repair order
• Coordinate with the parts department to ensure timely procurement and delivery of required parts. Inspect all received parts for accuracy, condition, and quality
• Maintain consistent communication with customers and dispatchers regarding technician findings, pricing and approvals, estimated timeline for completion, schedule changes, and repair progress updates. Respond promptly and professionally to inquiries.
• Provide responsive operational and administrative support for technicians and Service Manager to support efficient workflow
• Work collaboratively with internal and external parties and maintain positive working relationships with each
• Be proficient in and utilize shop software and Microsoft applications to maintain accurate records and support daily operations
• Evaluate current processes and make recommendations for increased efficiency, accuracy, and productivity
• All other duties as assigned

Qualifications:

• Previous experience in service writing or service and/or parts environment, preferably heavy duty (2+ years)
• Excellent communication and interpersonal skills and ability to positively interact with individuals across the business (technicians, customers, colleagues, vendors, etc.)
• Excellent computer skills & ability to utilize computer programs and software effectively
• Strong understanding of regulatory requirements (DOT, EPA, OSHA)
• Exceptional problem solving and analytical skills, and a strong attention to detail. Ability to manage competing priorities and efficiently schedule work
• Ability to collaborate and work effectively with others
• High School Diploma or GED
• Valid Driver’s License

Preferred Qualifications:

• Previous experience with and knowledge of the transportation industry, including heavy-duty truck systems, commercial vehicle maintenance, and diesel repair terminology
• Previous experience as a diesel technician
• Ability to troubleshoot and read schematics and other technical documents
• CDL A and PA Class 7 Inspection License

Pay: $24.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Please share your previous experience working with heavy-duty service or parts or with commercial (CDL) vehicles, as well as any experience with service writing.

Experience:

• Service writing: 1 year (Preferred)

License/Certification:

• CDL A (Preferred)

Work Location: In person