Front Desk Receptionist (Wellness Clinic – Detail-Oriented & Leadership-Minded) Full Time

Lymph Bright is a women-led wellness clinic specializing in lymphatic drainage and post-surgical recovery. Known for professionalism, excellence, and a supportive environment, we are seeking a Front Desk Receptionist who is organized, accountable, detail-focused, and committed to delivering extraordinary client care.

This role is ideal for someone who loves structure, thrives in a fast-moving environment, and takes pride in doing things the right way—every time.

About the Role

This is an in-person position with a required 32-hour weekly schedule consisting of 5 shifts per week. Required shifts are Mondays, Thursdays, and Fridays from 1:00 PM–8:30 PM, and Wednesdays and Saturdays from 8:30 AM–3:00 PM.

What You’ll DoClient Service + Front Desk Operations

• Greet clients warmly and manage check-in/check-out
• Answer phones and return calls promptly
• Call clients to invite them to book appointments and support schedule filling
• Explain services, therapists, and recommendations clearly
• Process payments accurately and maintain organized records
• Manage intake forms, spreadsheets, and daily communication logs
• Address concerns with professionalism, empathy, and grace

Operational Excellence

• Complete opening and closing procedures with precision
• Maintain a clean, organized, and sanitized reception area
• Prepare rooms with clean linens, oils, and supplies
• Keep booking systems accurate and up-to-date

Retail, Supplies & Inventory Management

• Stock retail shelves, treatment rooms, and front desk supplies
• Count and report inventory weekly (products, supplies, forms)
• Track linens before and after laundry service
• Restock brochures, forms, and business cards

Sales & Retention Support

• Upsell memberships, packages, gift cards, and add-on services
• Support client retention through excellent communication, follow-up, and closing appointments

Team Collaboration

• Communicate clearly with therapists and management
• Support a strong front desk team environment focused on consistency, accountability, and results
• Work collaboratively to ensure schedules are filled, phones are answered promptly, and clients are consistently guided to the next step in their care
• Participate in team meetings and training

Who You Are

We are intentionally looking for a specific type of personality—someone who not only fits the role, but elevates it.

• Detail-Oriented – You notice small things: typos, low inventory, messy shelves, incorrect bookings, gaps in communication. You take initiative to fix what needs fixing.
• Structured & Consistent – Checklists, procedures, and clear expectations make you feel grounded and confident. You enjoy following systems and improving them when needed.
• Dependable & Accountable – You show up on time, follow through, and can be trusted with important tasks. Reliability is part of who you are—not something you try to do.
• Emotionally Intelligent – You remain calm with overwhelmed clients, support team members with empathy, and communicate in a grounded, clear way.
• Coachable – You appreciate feedback because it helps you grow. You aren’t defensive—your goal is excellence, not being right.
• Proactive – If something is out of place, you fix it. If supplies are low, you restock them. If the schedule has openings, you call clients. You do not wait to be told what to do.
• Operations-Minded – You enjoy keeping everything running smoothly—organizing, cleaning, and making sure the clinic stays tidy, welcoming, and ready for clients at all times.
• Team & Client Focused – You take pride in strong customer service and teamwork. You enjoy answering phones, guiding clients, and helping the team create a smooth, successful day where therapists are supported and schedules stay full.

Compensation & Benefits

• Hourly rate based on experience
• Bonus opportunities after introductory period
• Employee discounts on services and products
• Long-term, stable position in a professional and supportive environment

Commitment

This is a long-term position (not seasonal).

Lymph Bright is an Equal Opportunity Employer. We welcome applicants of all backgrounds and celebrate diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are a women-led organization and an LGBTQ+ friendly workplace.

How to Apply

If you’re passionate about health and wellness and want to be part of a supportive, client-centered environment, apply today! Please submit your resume and complete the screening questions to be considered. Please answer in your own words—we are looking for how you think, not perfect answers.

Join the Lymph Bright team and help us create exceptional experiences for our clients while contributing to a culture of care, collaboration, and growth!

Pay: $18.00 – $22.00 per hour

Expected hours: No less than 32.0 per week

Benefits:

• Employee discount
• Referral program

Application Question(s):

• What systems or tools do you use to stay organized in fast-paced environments?
• What part of this job posting resonated with you the most, and why?
• Tell us about a time you received direct or critical feedback at work.

What was the feedback, how did you respond in the moment, and what did you do afterward?

• Please write a short message (3–5 sentences) you would send to a client who missed their appointment and hasn’t rescheduled yet.
• What would make this job NOT a good fit for you?
• This role requires a consistent 32-hour weekly schedule with 5 required shifts per week: Mondays, Thursdays, and Fridays from 1:00 PM–8:30 PM, and Wednesdays and Saturdays from 8:30 AM–3:00 PM.

Please walk us through your current weekly routine, including work, school, family, commute, and personal commitments, and explain how this position would realistically fit into your schedule long-term.

• This position offers an hourly compensation range of $18–$22, depending on experience, reliability, professionalism, and overall fit for the role.

Please share your desired hourly compensation and briefly explain the experience, skills, or responsibilities you feel support that range.

Experience:

• customer service: 1 year (Required)

Ability to Commute:

• Laguna Hills, CA 92653 (Required)

Work Location: In person