Customer Service Representative (Work From Home) Full-Time Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Human Services Technology

Why Consider This Job Opportunity

• Paid training provided
• Opportunity for career growth within a supportive and fun virtual work environment
• Bi-annual bonuses available for qualifying Customer Service Representatives
• Health club reimbursements and technology assistance offered
• Work from home flexibility after initial training in the office
• Family-oriented company culture that celebrates employees

What To Expect (Job Responsibilities)

• Receive and respond to calls and correspondence from child support clients according to Standard Operating Procedures
• Provide accurate account information and educate callers on relevant policies and procedures
• Redirect callers to the appropriate area or agency as needed
• Maintain knowledge of procedures and systems while communicating client concerns to management
• Research and process correspondence received via email, fax, and mail

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of one year of experience in service delivery, customer service, call center technology, or a related field
• Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
• Experience and knowledge of Microsoft Word, Excel, and other Windows products
• Must have a private area to work, space for equipment setup, and a high-speed internet connection

How To Stand Out (Preferred Qualifications)

• Previous experience in a call center or customer service role
• Strong communication skills, both oral and written
• Familiarity with child support payment processing procedures
• Ability to work independently with minimal direction
• Experience handling confidential information

#HumanServices #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits

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