Manager, Retail Operations Full Time

A storied sports franchise…a world class arena…the best fans…

AND YOU

Original – Authentic – Vibrant – Attainable

Our Game Plan

The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape.

In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state-of-the-art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park – a storied landmark of New York. UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience. UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026.

How To Make The Team

We are hiring a Manager, Retail Operations. If you are passionate about building your retail career in the sports & entertainment industry, then we want to get to know you.

Bring your strong organizational and communication skills as you take ownership of the daily and game/event day operation of all the retail locations and execute with an exceptional level of commitment and attention to detail. You will lead the strategy, oversight and execution of all frontline operations, applying your knowledge across our store staff and POS system. Your experience leading a team will help nurture and develop the retail staff.

Show Us You Can

• Own the operational P&L for both retail locations, including net sales, payroll, shrink, and controllable expenses, with accountability for annual budgeting, forecasting, and variance analysis
• Lead, coach, and develop a combined team across two retail locations and the ecommerce fulfilment operation, owning the full employee lifecycle from recruitment and onboarding through to performance management and succession planning
• Build and maintain staffing schedules that balance operational needs, peak trade periods (including online volume spikes), and payroll targets, while fostering a high-performance, inclusive culture aligned to brand values
• Oversee day-to-day operations across both store locations, maintaining consistent standards for visual merchandising, housekeeping, and SOPs, while acting as the primary escalation point for operational issues
• Manage the integration of in-store and online operations — including pick in store, ship-from-store, and in-store returns of online purchases — coordinating with Buying, Marketing, and IT for seamless execution of product launches and promotions
• Maintain stock accuracy across both retail locations and the ecommerce fulfilment operation, overseeing receipt, replenishment, cyclical counts, and annual inventory, and investigating and resolving any discrepancies
• Champion a customer-first culture across all touchpoints — in-store, online, phone, email, handling escalated complaints personally and setting clear KPIs for response time, and resolution rate
• Manage all ecommerce fulfilment activity — including order picking, packing, quality checks, dispatch, and returns processing — ensuring delivery SLAs, pick accuracy targets, and carrier collection schedules are consistently met
• Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily

Your Training & Talent

• Bachelor’s Degree in related fields
• 5-7 years of experience in a retail environment
• Proven experience managing multiple retail locations with full P&L ownership, strong people leadership, and a track record of delivering results across inventory management, loss prevention, and customer service
• Strong decision making, organizational and time management skills
• Communicates effectively with all levels of the organization
• Experience & proficiency with Shopify E-commerce, Retail POS and management systems, Microsoft Office, Excel, and PowerPoint
• Ability to work nights, weekends and events
• Previous experience in retail at a sports team a plus
• Ability to walk, stand and sit for long periods of time
• Ability to lift and/or move up to 25 pounds

Where You’ll Go

• This position is based out of Isles Lab at UBS Arena and Pro Shop at Northwell Health Ice Center
• Work a flexible retail schedule to the needs of the business, attend home games at UBS Arena and other events (events can fall on evenings, weekends, and/or holidays)

What Skills You’ll Use

• Flexibility: Switch gears on a moment’s notice and adapt to shifting priorities
• Motivation: Leverage your personal skills to drive results and influence success
• Autonomy: Manage your time, work independently, and prioritize tasks
• Collaboration: Liaise with cross-functional internal teams and establish positive relationships
• Creativity: Think outside the box, bringing innovative ideas to the table
• Accountability: Take ownership of your work
• Conflict Resolution: Show off your problem solving and decision-making skills

What’s In It For You

• Expanding your experience with an iconic NHL® franchise in our quest for a 5th Stanley Cup
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

The salary range for this position is between $70,000.00-$80,000.00 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.

The Fine Print

The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.