Log In
Sign Up
1. About Our Client:
This organization operates in the financial technology industry, providing online financial services powered by AI and machine learning technology. They focus on serving non-prime consumers and businesses while also offering technology solutions to traditional banks to facilitate accessible credit for millions of people.
2. About the Opportunity:
The CashNetUSA Customer Service Representative role involves managing inbound customer calls after completing specialized training on one of several consumer lending brands. The position is critical in delivering high-quality customer service and support, helping to maintain customer satisfaction and support the organization’s lending services.
3. Responsibilities:
• Respond to incoming customer calls, addressing inquiries and providing service
• Manage and respond to customer requests and provide education on products and services
• Handle payment processing, create payment plans, and address account-related issues
• Maintain high customer service standards through effective communication
• Keep customer account information accurate and up to date
4. Requirements:
• Experience in call center or fast-paced customer service environments preferred
• Strong communication and active listening skills with professionalism and empathy
• Ability to handle high-volume work with adaptability and multitasking
• Comfortable with technology and capable of working effectively in a remote setting
5. Pay Range and Compensation Package:
• The budgeted hourly rate for this position is $17.00
• Additional compensation may include bonuses
• Full-time employees are eligible to participate in the company benefits program
6. Benefits & Perks:
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching with a Roth option (US-based employees only)
• Paid time off and holidays
• Paid parental leave
• Sabbatical and summer hours programs for eligible roles
• Hybrid work schedule with in-office collaboration and remote flexibility
• Employee recognition and rewards programs
• Charitable matching and paid volunteer day opportunities
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
