Sr. Director, Business Transformation Full Time NEW

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is a leading enterprise platform for dynamic work, empowering organizations to plan, execute, and report on work at scale. Backed by multiple private equity firms, Smartsheet operates with the rigor, discipline, and growth orientation of a world-class PE-backed SaaS company. We are at a pivotal moment — accelerating our AI capabilities, evolving our operating model, and building the organizational infrastructure to scale intelligently.

The Opportunity

Smartsheet is in the midst of a profound product and business transformation. The company’s AI roadmap is fundamentally reshaping how Smartsheet delivers value. These innovations aren’t just changing the product; they’re reshaping the work itself — across every function, from professional services to customer success to engineering.

As Sr. Director, Business Transformation, you will establish the program management infrastructure, leading the most critical initiatives, and building the organizational capability to deliver at PE pace. Your first major initiative is AI-enabled Workforce Transformation, one of the company’s highest-priority organizational initiatives. From there, you will have the opportunity to take on additional cross-functional transformation work.

This role reports directly to the Chief Business Officer and operates at the intersection of AI strategy, people, financial planning, and organizational design. It is a business transformation role that requires the analytical rigor of a management consultant, the organizational fluency of a business leader, and the strategic vision to see around corners in a rapidly evolving AI landscape in order to continue empowering Smartsheet as an enterprise market leader.

This is an individual contributor role with outsized strategic influence. The right candidate is a corporate athlete — someone who can learn fast, operate across functions, and drive enterprise-wide change at PE pace.

What You Will Own

Program Architecture & Governance Build and run the operating infrastructure that keeps transformation moving — standing up program management frameworks, establishing steering committees, defining decision rights, and creating the measurement systems that track progress against outcomes. You design the governance model, set the operating rhythm, and hold the accountability structure that ensures initiatives don’t just launch but land.

Workforce Strategy & Planning For the Workforce Transformation project, define and execute a comprehensive transformation strategy that prepares Smartsheet for an AI-enabled future, spanning role redesign, capability building, and organizational readiness across all functions. Partner with Finance, People & Culture, and business unit leaders to build forward-looking workforce models — covering headcount, skills, cost structure, and organizational ratios — that anticipate how AI adoption will reshape team structures and skill requirements over 12–36 month horizons. Translate roadmap milestones into actionable planning decisions.

Role Redefinition Work closely with People & Culture and functional leaders to proactively shape jobs and responsibilities as the product evolves — ensuring role design precedes capability launches rather than responding to them after the fact. Champion the initiative to strategically adapt roles as AI enriches, enhances, and reshapes existing workflows, partnering with Product, Engineering, and IT teams to translate technical roadmaps into exciting workforce opportunities.

Change Management Champion and drive organizational change management strategies and communications, helping Smartsheet’s team embrace transformation with clear understanding and enthusiasm. This involves fostering strong stakeholder collaboration, proactively addressing concerns, and boosting employee engagement. Act as a trusted strategic advisor and catalyst for positive change with C-suite leaders, offering insights, data, and conviction to inspire a move toward faster, more confident adoption of AI-enabled operating models. Cultivate the internal capacity for sustained, positive evolution, moving beyond one-off initiatives.

Executive Reporting Serve as a credible, trusted voice on strategy at the executive level. Provide regular, data-driven updates to the CBO and Senior Leadership Team on transformation progress, metrics, risk, and opportunity. Establish reporting frameworks that demonstrate measurable impact to the Senior Leadership Team and the Board.

Ongoing Transformation Portfolio As the AI Workforce Transformation initiative matures, you will have the opportunity to take on different enterprise transformation programs — scoped in partnership with the CBO and SLT based on strategic priorities. Your role is consistent across all of them: define the program, build the structure, lead the execution, and deliver measurable outcomes. You will also be the senior leader who shapes how Smartsheet thinks about and prioritizes its transformation agenda over time.

How You Will Drive Business Value

The Sr. Director, Business Transformation is accountable for delivering measurable impact to the business — not just managing a program. For the flagship project around workforce transformation, the expectation is that this role produces outcomes that are visible and supports Smartsheet’s capacity to scale with AI:

• Amplify Capacity through AI: Identify and execute on opportunities to grow output and capability faster than we grow our cost base — translating AI adoption into tangible productivity gains
• Faster organizational response to AI launches: Reduce the lag between product capability releases and internal role adoption — ensuring the organization captures the value of new AI tools quickly and systematically

Required

What You Will Bring

• 12-15+ years of experience in management consulting, organizational transformation, or strategy
• Demonstrated experience leading large-scale organizational or business transformation initiatives, including stakeholder management, change communications, and executive reporting
• Strong financial acumen — able to build workforce models, partner with Finance, and frame workforce decisions in terms of cost, efficiency, and ROI
• Understanding of AI and its future implications for organizational design, workforce planning, and job architecture
• Exceptional cross-functional leadership skills — this role will work across Business Operations, People & Culture, Finance, and Product and requires the credibility and influence to lead without direct authority
• Outstanding communication and executive presence — able to synthesize complex, ambiguous situations into clear, compelling recommendations for senior audiences
• Bachelor’s degree required; MBA or advanced degree strongly preferred

Preferred

• Experience in a PE-backed or sponsor-backed environment, with familiarity operating at the pace, rigor, and accountability PE ownership demands
• Significant time spent at a top-tier consulting firm (McKinsey, Bain, BCG, or equivalent)
• Familiarity with global talent models and geographic staffing strategy, including COE structures
• Background in AI enablement, digital transformation, or future-of-work strategy — particularly in organizations actively deploying AI/ML into core products or operations
• Prior experience in SaaS or enterprise software companies that have undergone significant business model or go-to-market transitions

Why This Role

• Direct report to the Chief Business Officer with visibility and access at the most senior levels of the organization
• A blank-sheet-of-paper opportunity to define what business transformation looks like at Smartsheet
• The chance to lead the most strategically important organizational initiative at an AI-forward, PE-backed enterprise SaaS company
• A clear mandate with defined scope, measurable outcomes, and the organizational support to execute at pace
• Unique positioning at the intersection of Business Operations, People & Culture, Finance, and Product — with the cross-functional authority to drive real change
• Direct partnership with the Business Operations function, which sits within the same CBO remit, providing immediate access to executive communications, strategic planning, and cross-functional visibility that accelerates the pace and impact of transformation work

Current US Perks & Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$285,000 – $315,000 USD

Get To Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.