Director of Strategy & Operations Full Time

About the Company

Everbright Health is an AI-enabled services platform that helps mental health providers deliver advanced interventions as part of everyday care. We embed complete clinical programs – including Transcranial Magnetic Stimulation (TMS) and SPRAVATO® – directly into existing mental health practices, providing all the infrastructure, technology, and operations needed to launch and scale these programs successfully. Millions of people with treatment-resistant mental illness aren’t getting better with standard medications and talk therapy alone. These advanced, FDA-approved treatments are up to twice as effective as standard care and broadly covered by insurance – yet over 90% of eligible patients haven’t received them, largely because most providers lack the specialized capabilities to offer them. Everbright changes that. Founded in 2025 and backed by $7M in Seed funding, we’re a fast-growing, high-impact team expanding rapidly across the U.S. This is an early-stage, high-impact opportunity to help build the marketing engine from the ground up.

About the Role

We’re hiring our first Director of Strategy & Operations to own the customer journey from signed contract to live, scaled service line — and to take on a portfolio of high-leverage external relationships that shape how Everbright grows. This is not a pure strategy seat. We need someone who is equally comfortable diagnosing what needs to happen, structuring the work, and personally driving it to a result.

Beyond implementation, you’ll own the strategic relationships that power the business: our largest vendor partnerships and select enterprise partner deals — the long-cycle, custom, often complex deals where structure and creativity matter as much as execution.

You’ll report directly to the Head of Commercial and partner closely with the CEO, CMO, and the rest of the leadership team. You’ll be starting with a relatively blank slate: early playbooks, growing partner volume, and a lot of opportunity to define how this function works. The right person sees that as exciting, not uncomfortable. This role is a remote first, full-time position with approximately 20% travel for partner site visits, key vendor meetings, and team offsites.

Responsibilities

In the first 30-60 days, you’ll be expected to:

• Walk into our existing implementation work — active partner launches, in-flight vendor relationships, and pending enterprise deals — and assess what’s working, what’s missing, and what needs to be built
• Take direct ownership of at least one in-flight launch and one strategic vendor relationship, and produce a clear point of view on what to standardize vs. what needs custom handling
• Begin executing against that plan immediately — we’re not looking for a 90-day strategy doc, we’re looking for someone who can diagnose and start doing at the same time

Ongoing, you’ll own:

Customer Implementation & Launch

• Lead end-to-end implementation for new partner practices, from contract signature through go-live, making the experience feel high-touch and confident for the partner
• Run the launch playbook across clinical setup, equipment delivery and installation, staff hiring and training, payor enrollment and credentialing, technology integration, billing setup, and compliance readiness
• Project manage cross-functionally across Everbright’s clinical, operations, technology, billing, and patient activation teams — plus the partner’s leadership and clinical staff — driving accountability, timelines, and clear communication
• Build the system as you run it — turning launch experience into reusable templates, checklists, RACI structures, and dashboards so the next 10 launches are better than the last 10
• Define KPIs for launch quality and time-to-revenue, and report against them regularly

Strategic Vendor & Partner Relationships

• Own our largest vendor relationships end-to-end, negotiating commercial terms, managing escalations, and structuring partnerships that compound as we scale
• Serve as the internal owner of those relationships: contracts, performance, dispute resolution, joint planning, and identifying where deeper integration unlocks value for Everbright and our partner practices
• Stay on top of the broader vendor and tooling landscape, especially where AI and new tools can streamline how we deliver

Enterprise Partner Deal Support

• Support enterprise-level deal processes, i.e., the long sales-cycle, custom-structured partnerships with large multi-site or institutional partners, in close partnership with the Head of Commercial
• Bring strategic creativity to deal structure: bespoke MSAs, complex revenue arrangements, multi-modality rollouts, and the kind of deals that don’t fit a template
• Stay close to the customer through deal close and into implementation; you’ll often be the through-line that makes complex deals actually deliver

Preferred Qualifications

• 5-10 years of experience across some mix of management consulting, implementation, and operations, ideally in healthcare technology or tech-enabled services
• Direct experience inside an early-stage, high-growth company; you know what it feels like to build the plane while flying it, and you don’t need a fully built system to be effective
• Proven track record running complex implementations or programs with multiple stakeholders, hard deadlines, and real consequences if things slip
• Strong commercial instincts; you can read a contract, model out the economics of a deal, push back on a vendor, and represent Everbright credibly to a CEO or COO of a partner practice
• Excellent communication, written and verbal, internal and external; partners should feel like they’re in good hands when you’re the point of contact
• Genuine comfort with ambiguity, i.e., you can take an underspecified problem, define the work, build the plan, and drive it to a result without waiting for someone to tell you how
• Self-directed and high-agency; you create structure where there isn’t any and you don’t need a fully built process to be effective
• Fluent in AI tools and how to apply them practically for analysis, drafting, project orchestration, or just moving faster with less
• Experience in behavioral health, interventional psychiatry, or specialty care service lines

Why Join?

• Work that matters; helping people with serious mental illness access treatments that can change their lives
• High-ownership, high-growth potential role with direct visibility to leadership
• Opportunity to build foundational marketing infrastructure, not just maintain it
• Remote-first, flexible work environment

Equal Opportunity Statement

Everbright Health is committed to diversity and inclusivity in the workplace.