Menu Operations Associate Full Time NEW

This role sits at the intersection of operations, product, and AI-driven systems, focusing on building and maintaining the structured menu data that powers real-world Voice AI experiences in restaurant environments. You will ensure that menu configurations are accurate, complete, and optimized so that AI agents can deliver seamless, on-brand interactions to customers. The work directly impacts how intelligent and reliable the system feels in live, high-volume drive-thru settings. Operating in a fast-paced, AI-native environment, you will handle frequent updates, evolving requirements, and cross-functional collaboration. You will also use AI tools daily to improve efficiency and scale your output. This is a highly detail-oriented role where precision directly translates into customer satisfaction and revenue outcomes.

Accountabilities

• Build, configure, and maintain structured menu data including items, modifiers, variants, upsell logic, and store-level rules that define AI agent behavior across restaurant locations.
• Ensure end-to-end accuracy and consistency of all menu configurations, recognizing their direct impact on customer experience and system performance.
• Manage continuous updates and optimizations, ensuring rapid turnaround times for menu changes and operational requests.
• Use AI tools and automation workflows to accelerate configuration tasks, improve QA processes, and reduce repetitive operational work.
• Support customers by implementing menu configurations, resolving issues, and managing escalations within defined service timelines.
• Collaborate with product, engineering, and operations teams to troubleshoot system behavior and improve platform functionality.
• Manage multiple projects simultaneously while tracking progress, priorities, and delivery timelines across different accounts.

Requirements

• Bachelor’s degree or equivalent practical experience in operations, data management, or related fields.
• Prior experience working with restaurant menu systems or POS platforms such as Toast, Micros, Aloha, Brink, Xenial, or Positouch.
• Strong attention to detail, with the ability to manage complex structured data where small errors can significantly impact outcomes.
• Comfortable using AI tools (e.g., ChatGPT, Claude, copilots) to enhance productivity and problem-solving.
• Ability to handle multiple projects, stakeholders, and priorities in a fast-paced environment.
• Strong analytical and troubleshooting skills with a proactive approach to resolving issues.
• Excellent written and verbal communication skills, especially in cross-functional collaboration.
• Ability to work independently in a remote-first environment with minimal supervision.
• Strong organizational skills and a collaborative, team-oriented mindset.
• Bonus: experience with basic scripting (e.g., Python), ticketing systems (e.g., Jira), or conversational AI systems.

Benefits

• Competitive annual salary ranging from $55,000 to $65,000, based on experience and location.
• Medical, dental, and vision insurance coverage for eligible employees.
• 401(k) retirement savings plan.
• Paid time off (PTO) for rest, recovery, and personal time.
• Remote-friendly work environment.
• Opportunity to work on cutting-edge AI systems impacting real-world customer experiences at scale.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.