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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Responsibility:
- Sells appropriate products, features, and services based on customer needs
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
- Consistently leverages digital tools in interactions and onboarding
- Works collaboratively to build and contribute to a culture of sales and service
Requirements:
- High School Diploma/GED (Required)
- Retail: 12+ mos. Neighborhood Mobile Expert
- Care: Elite Expert, Account Care
- Care: Elite Expert, Technical Care
- Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
- Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
- Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
- Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
- Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
- Pass certification and quarterly re-certification process. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
What we offer:
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
