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Job Title: Help Desk Support Analyst
Location: San Antonio, TX
Duration: 8-month contract
We are hiring for the role of Help Desk Support Analyst. Below are the key details:
Role Overview
Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation.
Key Responsibilities
Provide first-level support for hardware, software, and system issues
Diagnose and resolve user-reported technical problems
Document incidents and resolutions in a ticketing system
Configure, troubleshoot, and deploy laptops and related equipment
Perform remote support and software installations
Coordinate repairs with external vendors
Support Microsoft Office, Windows OS, email, and helpdesk tools
Assist with basic networking and connectivity issues
Required Skills & Experience
2+ years of help desk or technical support experience
Strong knowledge of Windows operating systems
Experience with Microsoft Office Suite and common business applications
Familiarity with networking and database concepts
Strong troubleshooting and customer support skills
Preferred Skills
Associate’s degree in Computer Science or related field
A+ or Microsoft Desktop Support certification
Education
High School Diploma or GED required
