Contact Center Representative Full Time

This role is centered on delivering high-quality, compassionate, and efficient patient support through inbound and outbound communication channels, primarily via phone and virtual platforms. You will be the first point of contact for patients, ensuring accurate scheduling, registration, and information handling across medical services. The position plays a key role in maintaining seamless access to care by coordinating appointments, managing scheduling workflows, and supporting clinical teams. Working in a structured healthcare environment, you will balance strong communication skills with precision in data entry and compliance requirements. The role requires comfort in fast-paced, high-volume environments where attention to detail and empathy are equally important. It is ideal for someone who thrives in patient-facing support and values contributing to meaningful healthcare experiences.

Accountabilities

• Build positive relationships with patients, customers, and internal teams through phone and virtual communication channels.
• Schedule patient appointments and medical procedures accurately using electronic health records and scheduling systems.
• Register new patients by collecting and verifying demographic and insurance information for accurate billing and records management.
• Manage inbound and outbound calls, including transferring patients to appropriate departments or escalating concerns when needed.
• Maintain high standards of data accuracy while updating patient records and ensuring compliance with healthcare regulations and internal guidelines.
• Monitor schedules and proactively fill cancellation gaps to optimize provider availability and clinic efficiency.
• Handle patient inquiries and concerns professionally, ensuring proper resolution or escalation to appropriate teams.
• Support adherence to federal, state, and organizational compliance standards related to patient information and confidentiality.

Requirements

• High school diploma or equivalent required.
• 1+ year of experience in a healthcare, medical office, or call center environment preferred.
• Experience with inbound and outbound call handling in a customer service or clinical scheduling setting.
• Strong proficiency in Microsoft Office tools including Word, Excel, PowerPoint, and email platforms.
• Familiarity with electronic health records systems is preferred.
• Strong communication skills, both verbal and written, with the ability to interact professionally across all levels.
• Excellent organizational skills with strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to handle sensitive and confidential patient information with discretion.
• Strong interpersonal skills and ability to work independently as well as within a team.
• Knowledge of healthcare compliance standards and regulatory requirements is required.
• Prior experience in clinical settings or as a medical assistant or nurse is a plus.

Benefits

• Medical, dental, vision, life, and disability insurance available from day one.
• Paid time off starting from day one.
• 403(b) retirement savings plan.
• Four weeks of fully paid parental leave.
• Career development and internal growth opportunities.
• Mental health and wellness resources and support programs.
• Employee assistance and well-being initiatives.
• Pet benefits and additional lifestyle perks.
• Competitive pay range from 15.87 to 25.38 USD per hour.
• Opportunity to work in a mission-driven healthcare environment focused on holistic patient care.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.