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Introduction These are contractual positions with limited State of Maryland benefits. Work that Matters. Housing and Building Energy Programs: We are a fast paced, dynamic team committed to serving Maryland. We are hiring team players that share our vision of program excellence and our commitment to customer service. We achieve program excellence through continuous process improvement involving everyone in a collaborative and collegial team centered environment.
Our division works within the Department to administer a wide range of programs using various funding sources. The programs provide energy efficiency improvements that help reduce costs to residents, increase comfort, improve health and safety in the home, support local employment, and contribute strongly towards meeting the State’s climate goals. This program portfolio consists of programs such as the US Department of Energy Weatherization Assistance Program (WAP), EmPOWER Low Income Energy Efficiency Program (LIEEP), EmPOWER Maryland Energy Efficiency Tune-up Program (MEET), EmPOWER Multifamily Energy Efficiency and Affordable Housing Program (MEEHA- EmPOWER), MEEHA Greenhouse Gas Reduction Program (MEEHA-GHGRP), Maryland Energy Assistance Program (MEAP) for Crisis/No-Heat/No-Cool, Energy Efficiency Homes Construction Loan Program (NetZero), and the BeSMART Home Energy Loan Program(BeSMART).
GRADE
12
This position offers a salary range of $24.73 – $26.60/hour, with potential for advancement up to $38.20 based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $26.60/hour.
LOCATION OF POSITION
7800 Harkins Road
Lanham, MD 20706
The Maryland Department of Housing and Community Development Headquarters are located in Prince George’s County across from the New Carrollton Metro Stop, MARC Train, and Amtrak.
POSITION DUTIES
The Energy Administrative Assistant performs administrative tasks for the energy programs, which includes receiving and distributing mail, answering incoming customer inquiries, and sending status updates to clients. This position interacts with customers on a daily basis, including assisting clients in person, by phone, and by email. Client concerns must be received, handled, and addressed according to standard operating procedures, and if necessary, should be escalated to the appropriate managers for resolution.
This position will ensure that client requests and concerns are addressed in a timely manner. We are looking for individuals with great customer service skills and attention to detail when processing documentation. The successful applicant should be able to manage multiple tasks and adjust to changing priorities.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Notes
- Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
Desired Or Preferred Qualifications
- Experience working directly with customers
- Experience working with government agencies that assist low to moderate income individuals and families
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications, or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list at least on year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.
Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform Control Act of 1986. Federal Regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or an average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for pay 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost of these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium of these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Preferred
Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:
Charlee Kerr
Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road
Lanham, MD 20706
All Application Materials Must Be Received By The Filing Deadline. If You Are Unable To Upload Your Transcripts Into The System, Please Send Via Email To Charlee.kerr@maryland.gov. Please Include The Following Information In The Body Of The Email
- Attn: Charlee Kerr, HR Generalist
- Your First and Last Name
- Recruitment #
- Classification (Job Title) of Recruitment
Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7783.
TTY Users: call via Maryland Relay.
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
