Underwriting Intake Analyst Full Time NEW

Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Ally is currently looking to add a Sr. Account Manager to its team in Plano, TX. This is an excellent opportunity to use your experience to manage insurance accounts and grow your career. The Sr. P&C Account Manager provides superior customer service for policy change, proof of insurance, and billing support to our auto dealer customers and supports the sales staff in completing applications and gathering supporting documents for submissions. Responsible for being the primary contact for customers, providing timely and accurate responses to all internal and external partners.

The Work Itself

• • Serve as the accountable owner of auto dealer inventory new business opportunities from intake through quote, bind, and issuance; apply P&C licensing knowledge specific to dealer inventory programs to drive progress, timelines, and outcomes across Sales, customers/dealers, agents, and Underwriting.
  • Evaluate account readiness and inventory risk characteristics to determine whether a submission is underwriting-ready; identify gaps or inconsistencies impacting inventory coverage and obtain required clarifications, documentation, and loss information prior to advancing.
  • Analyze inventory risk characteristics and synthesize insights into a clear risk narrative for underwriting review.
  • Interpret and apply program provisions and underwriting guidelines (limits, deductibles, /lienholder requirements, effective dates) to recommend viable coverage structures consistent with risk appetite.
  • Translate customer expectations, competitive context, and sales objectives into supportable underwriting positioning and strategy recommendations; identify tradeoffs and propose options that balance growth objectives with prudent risk selection.
  • Prepare and present underwriting submissions, including exposure summaries, control assessments, inventory reporting processes, and loss trend insights; anticipate underwriting concerns and proactively develop supporting rationale and mitigation approaches.
  • Influence and negotiate outcomes by advocating for supportable terms and conditions; respond to underwriting questions with data and context, and escalate exceptions for approval when requested terms fall outside guidelines.
  • Provide responsive, proactive communication to customers/dealers, agents, and matrix partners on status of inventory quotes, binds, endorsements, and policy issuance; escalate blockers and facilitate issue resolution to keep placement on track.
  • Provide compliant guidance to dealers/agents and internal partners on dealer inventory coverage components, exclusions, endorsements, and policy conditions; ensure communications align with licensing and regulatory requirements.
  • Ensure completeness, accuracy, and compliance of the inventory application and policy file to support underwriting and issuance; direct and validate endorsement and issuance activities, ensure required loss and location documentation is obtained and reconciled, and resolve data/coverage discrepancies prior to bind and policy release.
  • Manage all communications with agents and dealers regarding inventory policy and program provisions; ensure clarity, consistency, and appropriate expectation-setting on binding/issuance conditions and coverage applicability.
  • Own the Surplus Lines documentation and filing control process; ensure required documentation is complete, accurate, and submitted within required timeframes, monitor and remediate exceptions, and partner with filing vendors and internal stakeholders to maintain adherence to Surplus Lines standards.
  • Manage customer experience for dealers with floorplan/inventory insurance; identify friction points, coordinate resolutions, and support early lifecycle needs related to inventory coverage and documentation requirements.
  • Establish, monitor, and improve service level commitments for key accounts; analyze performance metrics and operational bottlenecks and lead/coordinate process improvements to reduce cycle time and issuance defects.
  • Monitor and interpret dealership inventory loss trends and accumulation exposures; escalate material changes that may affect underwriting posture, pricing/terms, or placement viability and recommend risk mitigation actions.
  • Independently quarterback more complex inventory submissions (e.g., multi-location groups, high TIV/accumulation) anticipating underwriting objections and resolving submission deficiencies with minimal oversight.
  • Act as a process and quality resource for the team by identifying recurring submission defects (data, documentation, location schedules, floorplan interests) and driving standard work, job aids, and training that improves cycle time and reduces rework.

Skills

The Skills You Bring

• Excellent verbal and written communication abilities.
• Strong phone communication skills.
• 2+ years’ experience required, or combination of experience and education
• Bachelor’s degree preferred.
• Customer service experience.
• Insurance experience is preferred.
• P&C license required within 2-months of start.
• Customer focus oriented with professional, courteous, respectful demeanor.
• Demonstrates effective follow up skills.
• Commitment to the overall success of the team through excellent attendance, contribution, and attitude.
• Strong PC and data entry skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word) required.
• Ability to multi-task in a fast-paced environment
• Highly organized, detail oriented, and self-motivated individual

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 – $95000 USD

An individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.