Regional Sales Operations Full Time

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The Regional Sales Operations role supports all Business Development efforts in the region.

Reports to Regional Vice President

Key Deliverables

Sales Support

• Support and attend weekly regional sales meetings
• Manage and distribute sales leads
• Organize sales training sessions for your region
• Manage company visitors and arrange meeting schedules with sales team

Reporting

• Deliver reporting on a frequent basis to support sales initiatives and data integrity
• Leader, expert and advocate of Sales Enablement tools
• Closely aligned with Geo Sales Operations for all sales reporting

Bids

• Facilitate bid organization and responses for region’s bid owners (Executive summaries, qualitative responses, formatting,
• deadline management, accuracy of response, etc.)
• Regional expert on bid management and facilitation

Events

• Coordinate and deliver customer-facing regional events for the Business Development teams
• Analyze and deliver survey responses

Marketing

• Regional leader, expert and advocate of templates and branding guidelines
• Lead and manage regional marketing needs aligned with the regional Tactical Business Plan expectations
• Coordinate with the regional Business Development teams to manage and deliver Targeted Marketing Campaign and Regional
• Newsletter emails

Personal Growth

• Attend training & development sessions to understand the requirements of Sales and Sales Operations

District Sales Operations

• Lead and support with job responsibilities
• Advocate GEO Sales Operations strategy
• Work closely with GEO Sales Operations
• Take on additional assignments, as required, in support of Business Development in the district/region

Physical Demands

• Use of standard office equipment – computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

WHAT WE EXPECT FROM YOU:

Expeditors Core Competencies

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for

own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant

and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors’ standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training

in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

• 2-5 years in Business Development, Marketing, Communications or Project Management roles
• Must be proficient in Microsoft Office Suite – PowerPoint, Word, Excel, Outlook, etc
• The ability to work off-site for local events
• The ability to travel for trainings or events as needed
• Strong problem solving, organizational, and interpersonal skills
• Strong ability to interpret and act upon sales analytics insights to drive regional strategies.
• Ability to work productively both individually and in a team environment
• Sense of urgency for goal achievement
• Strong grammar and writing skills
• Self-motivated with ability to work in a fast paced and constantly changing environment
• Strong rapport and relationship building focused
• Empowered to make quick decisions in response to changing conditions
• Influences others to action
• Timeliness and accountability for results
• Attention to detail
• Strong communication and public speaking skills
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The wage for this position is $70,304.00 – additional compensation such as bonus, commission, and other allowances for which you may be eligible.

All your information will be kept confidential according to EEO guidelines.