Remote Call Center (Card Fraud) Full Time NEW

Work Environment –

• 100% REMOTE
• All team members are required to reside within a 60 mile radius of the local Training Hub
• Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
• Minimum of 50 mbps download speed and 25 mbps upload speed
• Ethernet connection is required
• Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by Navy Federal. Two ports are needed for one workstation setup.
• Do not attempt to use a longer cable — equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
• Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
• Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
• Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

• Please note the start date for this position is 6/1 –
• Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
• Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
• After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) and can then be considered for hybrid work assuming you meet the teleworking guidelines including satisfactory performance & attendance.
• Please note that candidates must complete Bridge training before they are considered for Hybrid, along with the other expectations of attendance/performance, and conversations with their supervisor.

Normal shift after training

• The current regular shifts available after training would be a Mon-Sat Hybrid Flex schedule with start times between 11:30am-1:00pm EST (Candidates must be open to working the weekend (Saturdays or Sundays)

Description

• Most Members who call into the Fraud Department have experienced some sort of Fraud on their account. These members often want reassurance, to be heard, and to know that Navy Federal will work to get their issue resolved. MSRs in the Fraud Department make positive impacts on the members they speak with and find their job both meaningful and rewarding.
• This position will involve taking back-to-back inbound calls, sitting at a desk, working on a computer and navigating two monitors and several programs to solve problems and take action on member’s accounts.
• Successful MSRs in this position are dependable and committed to quickly resolving members’ fraud concerns with empathy, tact and professionalism.
• Ensure account and member security by identifying red flags and safeguarding member assets and account information.
• Assist potentially irate members who are calling in because they’ve been compromised from a Fraudster
• Assist members in the event that their card is frozen, and they can’t make payments (ex. In the grocery store/traveling and can’t pay for things)
• Please note that members could be yelling frequently because of their situation. Candidates must be comfortable in this setting.
• This department has TONS of support. Supervisor/mentors are always there to support them through the entire process
• Outside of being tech savvy, they are dealing with emotions- display empathy, active listening and probing questions

Qualifications

(Required):

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Shifts

• Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.

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Job Type & Location

This is a Contract to Hire position based out of Sandy Springs, GA.

Pay And Benefits

The pay range for this position is $19.50 – $19.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Sandy Springs,GA.

Application Deadline

This position is anticipated to close on May 11, 2026.

h4>About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.