Client Success Intern Full Time NEW

Progyny is seeking a Client Success Intern to support the continued growth and operational efficiency of the Client Success team. This role will provide additional capacity for key initiatives and day-to-day operational support, enabling Client Success Managers (CSMs) to focus on strategic, high-impact work.

The intern will gain hands-on experience in client operations, analytics, and cross-functional collaboration while contributing meaningfully to ongoing Client Success initiatives.

Progyny’s internship program begins June 2nd, 2026 and culminates with a presentation to senior leadership.

What You’ll Do…

Operational & Administrative Support:

• Assist with administrative and tactical responsibilities including data entry, client communications, and maintaining client records.
• Support the execution of operational processes that improve team workflows and performance.

Client Success Initiatives:

• Contribute to ongoing Client Success projects such as client satisfaction surveys, onboarding guides, and process improvements.
• Support client-facing initiatives including webinars, communications, and other engagement activities as needed.

Analytics & Reporting:

• Help collect, organize, and analyze client data to identify trends, opportunities, and areas for improvement.
• Support reporting efforts that inform Client Success strategies and decision-making.

Content & Knowledge Management:

• Partner with Client Success team members to enhance and develop internal content within Spekit, Progyny’s knowledge management platform.
• Help ensure documentation remains accurate, accessible, and aligned with evolving team needs.

About You…

• Currently pursuing a bachelor’s degree in business, operations, analytics, healthcare administration, or a related field
• Strong organizational skills with attention to detail
• Ability to analyze data and synthesize insights
• Clear written and verbal communication skills
• Interest in client success, operations, or healthcare technology
• Proficiency with Google Workspace and/or Microsoft Office tools
• This is a paid internship, please submit your resume and cover letter when applying.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. 

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. 

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare’s Best Places to Work in Healthcare, Forbes’ Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain’s Fast 50 for NYC. For more information, visit www.progyny.com.

In compliance with New York City’s Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $25.00/hour – $50.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.