Chief Operating Officer (COO) Full Time

Curative AI, Inc. is an ambitious innovative early-stage startup revolutionizing the healthcare industry through cutting-edge AI-powered SaaS solutions. We are currently delivering exceptional value to our customers in Revenue Cycle Management (RCM) and Clinical Operations, empowering them with industry-transforming AI technology, intelligent automation, and deep data insights.

Unlike most tech startups, we achieved financial break-even within our first year, with multi-year signed customer contracts. Headquartered in Bellevue/Seattle, we have built a sizable top-notch tech team in the US, and a large talented team in our offshore subsidiary.

We now enter our rapid growth phase, hiring aggressively to scale the US-based team to 100+ employees in 2026. Our vision is bold: to grow our revenues and customer basis exponentially by continuing to deliver exceptional solutions and expanding our scope and product offerings. This is an exceptional opportunity to join an early-stage AI Healthcare tech company with a proven product, established customer base, solid revenue streams, and explosive growth potential.

The Opportunity

We are looking for an experienced and execution-focused Chief Operating Officer (COO) to lead and scale our end-to-end company operations across our organization and our offshore subsidiary. This role is responsible for operational excellence across product deployment, customer onboarding, customer support, incident management, compliance, and cross-functional execution.

As COO, you will partner closely with the CEO to translate strategy into scalable processes, ensuring operational readiness as we grow from early-stage to industry-leading scale.

You must be a “doer and thinker in one” and fit in our mission-driven culture based on innovation, transparency, accountability, dedication, execution, pursuit of excellence, and no politics.

This is a unique opportunity to be a key leader in a rapidly growing and impactful company and directly shape the future of AI-driven healthcare operations.

Key Responsibilities

Operational Leadership & Strategy

• Own company-wide operations, ensuring predictable execution across product deployment, customer onboarding, and day-to-day business operations.
• Build operational frameworks, playbooks, KPIs, and dashboards to measure performance, efficiency, and customer outcomes.
• Lead and structure US and offshore operational teams (deployment, customer support, operations, and service delivery).
• Drive operational readiness for rapid scale.

Deployment & Rollout Management

• Oversee end-to-end deployment lifecycle: planning, customer readiness, configuration, testing, training, and go-live.
• Establish repeatable, scalable rollout processes for multiple concurrent enterprise customers.
• Partner with Product and Engineering to align releases with customer timelines and operational capacity.

Customer Success & Incident Management

• Own the customer success, support, and incident escalation processes to ensure fast resolution and high customer satisfaction.
• Implement SLAs, incident response protocols, RCA (root cause analysis), and continuous improvement loops.
• Lead cross-functional war rooms for critical customer issues.

Cross-Functional Execution & Alignment

• High ownership, direct partnership with the CEO, and visibility across all business areas.
• Ensure tight execution across Product, Engineering, Sales, Clinical Ops, Finance, and HR.
• Translate CEO strategy into clear operational plans, resource allocation, and cross-team accountability.
• Oversee OKRs, quarterly planning, and operational cadence.

Compliance & Risk Management

• Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance across operations.
• Implement data security, privacy, and operational risk controls.

People & Culture

• Build high-performing team across operations, customer success, program management, and service delivery.
• You are the first one taking on operation, you must be hands-on, able to handle it yourself, not an email forwarder.
• Ensuring ethic practice, customer centric, AI-first, alignment with company values and performance expectations, hold the accountability to yourself and to others.

Qualifications (Required)

• You must currently be located in the Seattle Metro Region. Able to work hybrid on-site a minimum of three days at our Bellevue location
• 10+ years of experience in Operations, General Management, or Customer Delivery roles.
• 5+ years leading operations in high-growth SaaS, HealthTech, HCIT, or AI-enabled service companies.
• Proven success as hands-on operational experts with discipline and precise execution, having scaled operational teams and processes in a fast-growing startup.
• Experience leading deployments for enterprise healthcare organizations (providers, payers, RCM, Clinical Operation, etc.).
• Strong understanding of HIPAA, data privacy, and healthcare operations workflows.
• Exceptional project management, organizational, and cross-functional leadership skills.
• Enjoying rolling up sleeves to solve operational issues directly.

Preferred

• Experience managing teams across US and offshore.
• Operational leadership in AI/ML-enabled SaaS products.
• Prior experience with customer escalations and high-severity incident management.

Compensation And Benefits

• Base Salary Range: $250,000 – $325,000 per year (commensurate with experience and qualifications).
• Target Annual Performance Bonus.
• Equity Package: Early-stage-level equity participation in a high-growth company.
• Comprehensive benefits package including medical, dental, vision, life and AD&D insurance; 401K with generous company’s matching contributions; paid time off and holidays.

Curative AI, Inc. is an Equal Opportunity Employer (EEO) and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, political affiliation, disability, genetic information (including family medical history), age, marital status, veteran status, or other non-merit-based factors. Curative AI, Inc. does not currently sponsor H1B visas and therefore candidates must be legally authorized to work for any employer in the United States on a full-time basis and not require current or future visa sponsorship for employment. Curative AI, Inc. is committed to creating a diverse and inclusive workforce. We value the unique perspectives and talents that each individual brings to our company, and we are committed to providing an environment where all employees feel respected, valued, and empowered to reach their full potential. We encourage qualified individuals from all backgrounds to apply for our open positions.