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Position: Customer Service Representative
Location: Honolulu, HI
Pay: $21 to $22/hour
Experience: 2 years of recent customer service experience is required.
Education: High school diploma or GED.
Type: Full-time; Temp to Hire
Schedule: Monday – Friday, Day Shift
Staffing Solutions of Hawaii is seeking a Customer Service Representative to join a growing and dynamic team!
Job Description
- Serve as primary contact for clients, brokers, and groups, handling inquiries via phone and email.
- Maintain ACD phone coverage, manage email inbox, and escalate complex issues.
- Ensure quality scores of 80%+ and document all interactions in Salesforce.
- Conduct scheduled client outreach (“2 Month” and “6 Month Touch”) and reporting.
- Process group maintenance paperwork, enrollment orders, and provide team support.
- Adhere to company policies and compliance standards.
Position Requirements
- Proficient in PC keyboarding and Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Skilled in handling diverse client and broker calls with professionalism.
- Able to accurately calculate discounts, extensions, additions, ratios, and allocations.
- Strong time management, organizational, and teamwork skills.
- Committed to contributing toward achieving management’s goal.
Benefits
- Paid Parking
- Health Benefits after 30 days!
- Weekly Paychecks!
Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
