Templates Specialist Full Time NEW

This role focuses on the creation, maintenance, and optimization of digital and print templates that support client communications and operational workflows within a fast-paced, customer-focused environment. You will serve as a key link between implementation teams, account managers, and clients, ensuring that all documentation is accurately mapped, configured, and deployed within internal systems. The position combines technical execution, client interaction, and process coordination, requiring strong attention to detail and the ability to manage multiple priorities. You will also support troubleshooting, training, and continuous improvement of template processes and tools. Working in a collaborative environment, you will contribute to enhancing user experience through clear, consistent, and well-structured documentation. This is a highly hands-on role where precision and communication are essential.

Accountabilities

In this role, you will be responsible for managing, updating, and supporting template systems and related documentation to ensure accuracy, usability, and alignment with client and internal requirements.

• Maintain, map, and upload electronic and paper-based templates into internal systems and platforms.
• Update existing templates to reflect system configurations and ensure consistency across documentation workflows.
• Respond to inbound calls and inquiries related to templates, providing troubleshooting support and best practice guidance.
• Collaborate with account executives, implementation teams, and clients to gather requirements and execute template updates.
• Deliver training and demonstrations on template usage, updates, and system functionality to internal and external stakeholders.
• Review and validate documentation for accuracy, completeness, and compliance before final upload or deployment.
• Assist with reporting, tracking updates, and maintaining visibility on template status and deliverables.
• Support continuous improvement efforts by identifying gaps and contributing to process optimization initiatives.

Requirements

This position requires strong technical aptitude, attention to detail, and the ability to work in a structured, fast-paced, and client-facing environment.

• Bachelor’s degree or equivalent professional experience (minimum 2 years relevant experience).
• At least 1 year of experience working with DataTrak or similar systems preferred.
• Strong proficiency with Microsoft Office and familiarity with tools such as CRM, ServiceNow, Adobe Acrobat, and documentation platforms.
• Excellent written and verbal communication skills with strong organizational abilities.
• Ability to quickly learn complex systems and troubleshoot technical issues effectively.
• High attention to detail with strong analytical and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Customer-focused mindset with strong collaboration and service orientation.

Benefits

• Competitive hourly compensation (around $18.50 USD/hour, depending on experience and location)
• Flexible PTO policy with open time-off structure
• Quarterly “Days of Disconnect” for global rest and recovery
• Medical, dental, and vision insurance coverage
• Parental and family leave benefits
• Wellness reimbursement and fitness support program
• Employee assistance and mental health support programs
• Remote work flexibility within the United States
• Learning, training, and career development opportunities
• Inclusive and collaborative company culture focused on growth and innovation.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.