Teleport Technician Full Time

Company Overview:

Established in 1984 Microcom has been leading the way in satellite communications in Alaska and Hawaii for more than 38 years. Our years of dedication to customer service and competition have allowed all multi-channel video service consumers in these states to see a benefit from our work. Microcom is proud of its innovative solutions which have resulted in many “firsts” in the satellite industry. Today, Microcom provides satellite broadband and satellite television services for direct-to-home and direct-to-business customers. Microcom operates state-wide in Alaska and Hawaii providing equipment and installation services to all regions and communities.

Talkeetna Alaska Teleport is a division of Microcom and operates a Satellite Ground Station (Teleport) in Talkeetna Alaska. This Teleport is home to clients operating GEO/NGSO/LEO satellite networks.

Responsibilities

• Strong interpersonal skills, with the ability to communicate effectively across all organizational levels with both internal and external customers.
• Ability to react swiftly in fault isolation of complex networks and systems while following procedures for restoration, escalation and notification of routine and abnormal events.
• Lead and execute ground station anomaly analysis and resolution actions.
• Conduct preventative and corrective maintenance on satellite communications teleport systems as well as facility support systems.
• Actively participate in and/or lead projects as assigned in order to achieve company goals and client requests.
• Work closely with Microcom network operations staff.
• Provide accurate and detailed documentation including utilization of trouble tickets using a variety of CRM systems, and preparation of recurring maintenance inspections, logs and reports.
• Must have strong PC skills in Microsoft Word, Access, Excel, Outlook and Visio. You must also be familiar with common PC techniques with which to communicate with satellite and facility system equipment.
• Engage and coordinate with 3rd party vendors to acquire material and/or service solutions required.
• Create and Maintain knowledge-based articles/technical notes as solutions are identified.
• Provide training and guidance to new team members.
• Prioritize time and projects and work independently if required.

RELATED EXPERIENCES:

• Air Force Specialty Code 3D1X3 – RF Transmission Systems & Space Systems Operator & Maintainer.
• Navy Enlisted Classifications – ET1404/1405/1406/1433 Electronics Technician – SATCOM Communications Maintenance Technician
• Army Military Occupational Specialty (MOS) 25S Satellite Transmission System Operator & Maintainer and similar.
• Marine Corp Military Occupational Specialty (MOS) 0627 Satellite Transmission System Operator & Maintainer and similar.
• Trade experience in Telecommunications including Radio, Telephony, Television, ISP, Network Operations, or other related experiences.

WORK ENVIRONMENT:

The role includes both indoor and outdoor working conditions. The indoor environment is generally quiet and in a temperature-controlled setting with random adjustments in noise or temperature due to conversations, unscheduled maintenance repairs to the building or its interior offices, or unpredictable situations due to weather or other acts beyond company control. The outside Alaskan environment is subject to varying noise levels, unscheduled maintenance, and varying weather conditions and temperatures beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel may be required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, antenna field or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations of hot/cold when working, standing or walking in or near the antenna field or maintenance repair center.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (907) 264-0093

Microcom is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Pay: $25.67 – $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Work Location: In person