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Job Description
A healthcare client is seeking Telecomm Administrator that will manage the onboarding, technical workload, and day to day activities of administering our phone system (Ring Central and other technologies). Responsibilities of this role include system administration, design, engineering, modifying telecom systems, and support of all enterprise telecommunications platform services and associated collaboration technologies.
This person will be well versed in the execution of RingCentral’s phone system, Contact Center, and associated collaboration tool processes, policies, and procedures. Needs to understand and recommend best practice for a highly effective and stable telecommunications environment. Must also understand concepts of telephony including TDM and SIP technologies, RingCentral management, collaboration, and IVR design. This role will serve as the subject matter expert for telecommunications, supporting daily operations, system configurations, workforce tools, and vendor/partner coordination. Will also possess knowledge on basic networking concepts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience administering in a RingCentral environment
Hands-on experience with 3CX configuration, deployment, and maintenance
Strong written and verbal communication skills
3+ years’ experience executing Phone Number Ports between carriers, including understanding CSR and LOA documentation, and tracking down losing carrier port requirements – Experience working with RingCentral Contact Center’s
Healthcare experience
