Technical Support Engineer (Service Engineer / Electrical Systems) Full Time

Location: Plano, Texas, USA (On-site)

Job Type: Full-Time

Company: EIKTO Battery Co. LTD (EKT Battery US)

Company Overview

EIKTO Battery Co. LTD is a global leader in traction lithium battery technology, specializing in advanced energy solutions for the material handling industry. Through EKT Battery US, we are expanding rapidly across North and Central America.

Our product portfolio includes:

• Lithium batteries for material handling equipment
• MS series batteries (cleaning machines, golf carts, aerial platforms)
• Effic chargers (lithium & lead-acid systems)

Position Overview

We are seeking a hands-on Service Engineer to support the development of service operations across North and Central America.

This is a technical support & service development role (not a pure field service role) with:

• ~80% on-site work (office, service lab, technical support)
• ~20% travel (demo testing, troubleshooting, technical meetings)

You will play a key role in dealer support, training, and building a structured service ecosystem in the US, while also supporting the sales team from a technical perspective.

Key Responsibilities

1. Dealer & Distributor Technical Support

• Provide technical support to dealers and distributors
• Troubleshoot field issues and guide resolution
• Develop dealer service capabilities and standards

2. Training & Service Development

• Deliver structured technical training programs
• Develop SOPs, service manuals, and documentation
• Help build a scalable service system in the US market

3. Hands-on Technical Work (Lab & Office)

• Perform diagnostics, testing, and validation in service lab
• Demonstrate installation, operation, and maintenance procedures
• Support commissioning and system validation

4. Spare Parts & Service Operations

• Define spare parts structure and service kits
• Support spare parts planning and availability
• Optimize service readiness and response

5. Demo Testing & Technical Sales Support

• Participate in customer demo tests with the sales team
• Validate product performance in real applications
• Provide technical expertise in customer discussions

6. OEM & Engineering Collaboration

• Engage with OEM customers on technical requirements
• Support specification development and project discussions
• Act as a bridge between customers and internal R&D

Required Qualifications

• Bachelor’s degree in:
• Electrical Engineering
• Electronic Engineering (Mandatory)

Experience

• Minimum 3+ years in:
• Technical service OR
• Technical support (industrial/electrical systems)

Preferred Industry Experience:

• Lithium batteries / energy storage
• Material handling equipment (forklifts, warehouse systems)
• Cleaning equipment / industrial machinery
• Other B2B technical equipment industries

Key Skills

• Strong electrical troubleshooting skills
• Hands-on experience in:
• Installation
• Diagnostics
• Commissioning
• Ability to communicate technical concepts clearly
• Experience working with dealers/distributors (preferred)
• Ability to engage with OEM engineering teams

Additional Requirements

• English (Required)
• Spanish (Preferred)
• Willingness to travel (~20%)