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FL3XX is a comprehensive software-as-a-service (SaaS) for the business aviation industry. From quoting trips to scheduling flights, managing crew qualifications and submitting customs and migrations – FL3XX is an A to Z solution for a wide cross section of operators. In the United States, we primarily serve Part 135 charter operators, Part 91 management operators and corporate flight departments, although we are quickly expanding to serve other operator types. We also serve operators across the world – as a U.S.-based team member, you will be working with operators across North America.
We are looking to hire a Technical Support Engineer based in North/Central America to join our growing remote team.
This is a customer-facing role focused on helping operators successfully use the FL3XX platform, troubleshoot issues, and support more technical topics such as APIs and third-party integrations.
This is not a software engineering role, and no coding is expected. Instead, we are looking for someone who is technically curious, highly organised, customer-orientated, and comfortable working with modern SaaS systems and technical troubleshooting.
What you’ll do
- Support customers with operational and technical questions related to the FL3XX platform
- Investigate and troubleshoot reported issues
- Assist customers and partners with API and integration-related inquiries
- Analyze logs, requests, payloads, and platform behavior to help identify root causes
- Coordinate closely with Product, Engineering, and Customer Success teams
- Clearly explain technical topics to both technical and non-technical users
- Help document recurring issues, workflows, and best practices
- Contribute to improving the overall customer support experience
What we’re looking for
- Strong technical curiosity and problem-solving mindset
- Experience in SaaS support, technical support, or customer-facing technology roles
- Comfortable working with APIs, integrations, and web-based systems conceptually
- Ability to read and understand API documentation and request/response structures
- Experience with tools such as Postman, browser developer tools, Jira, HubSpot, or similar platforms is a plus
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Business aviation experience is a strong plus
Position Details
- Fully remote position
- North America-based candidates only
- Independent contractor / 1099 engagement
- Full-time
What we offer you
- A smart, fun, international, and motivated team to work with;
- The opportunity to work with an industry-leading platform that powers business aviation operations worldwide;
- An opportunity to take part in fairs and conferences;
- Strong focus on your personal and professional development, with access to the latest tools and technologies;
- Flexible working arrangement. This is a remote position with lots of flexibility;
- A supportive team and an innovative, fast-paced work environment.
