Technical Customer Support Specialist Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Automotive Repair Technology

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health and wellness programs
• Work remotely from anywhere in the U.S. with a flexible schedule
• Chance to directly impact customer satisfaction and success
• Collaborative and supportive work environment with a focus on recognition and rewards

What To Expect (Job Responsibilities)

• Handle incoming support inquiries through live chat, phone, and email in a timely and courteous manner
• Write up support tickets through Zoho Desk
• Follow up on any unresolved tickets to ensure customer satisfaction
• Create Knowledge Base Articles to enhance the organization’s knowledge library
• Collaborate with team members to develop positive relationships and solve customer issues

What Is Required (Qualifications)

• 1-3 years in a customer-facing support role, ideally in a SaaS, software, or tech-enabled service environment
• Self-motivated with strong time management and prioritization skills
• Exceptional communication, customer service, and problem-solving abilities
• Good understanding of Windows and networking
• Reliable high-speed internet connection for remote work

How To Stand Out (Preferred Qualifications)

• Experience in the automotive industry
• Ability to maintain composure under stress and adapt to changing priorities
• Familiarity with creating knowledge base content or documentation

#AutomotiveRepair #CustomerSupport #RemoteWork #CareerGrowth #SaaS

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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