Strategic Client Success Manager Full Time

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay’s Press Center.

The Role

Responsibilities include serving the customers, driving growth through value delivery and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking with tactical execution. The Strategic Accounts, Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest. You will develop strong relationships and become the Trusted Advisor to our Strategic Customers. This role will also identify new business opportunities as well as areas of improvement among existing customers.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make An Impact

• Account management from kickoff, launch through the customers’ life cycle
• Lead point of contact for all customer account management matters
• Drive a value based dialog with the Customer / Partner – defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
• Suggest solutions and innovative ideas to meet client needs
• Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
• Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
• Collaborate with Growth and Marketing teams to drive maximum adoption

What You Bring To The Team

• BA/BS degree in Business Administration or relevant field
• Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
• Worked in cross-functional collaborative environments
• Comfortable with ambiguity and rapidly evolving domain
• Demonstrable ability to communicate, present and influence customer stakeholders including C-level
• Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
• Understanding of sales performance metrics or KPI’s

What We Offer

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match